We booked this hotel after much searching on line. We were not disappointed. We arrived early afternoon and following an efficient reception by Ricardo, the hotel manager we decided a cold beer was the next priority. Nelio, the first waiter we met, greeted us by suggesting we take a comfortable seat on the panoramic terrace to enjoy the view and he would bring our drinks to us. Instantly he made us feel welcome, so good, we had to have a second beer! Excellent first impression. Our room was a superior room and we had a fantastic view over the pool and the town / bay of Funchal, with a birds eye view of the cruise ships coming and going.
The air conditioning in our room unfortunately was a bit dodgy to start with but this was soon fixed, once reported. Our accommodation was bed and breakfast as our intention was to eat out where and when we wanted. However the hotel does 3 special evenings each week, with a 3 course meal plus coffee for 20 euros each. We enjoyed the first night so much we ended up eating at the hotel 8 nights out of the 10 we were there. The quality of the food was consistently good, but when Chef Duarte was on duty, it was notably impressive - his risotto and chocolate fondant being 'to die for'. Chef Duarte is a passionate Chef, he makes the effort to come out of the kitchen to talk to the guests and on one occasion he had forgotten to put the basil on the starter dish and came out to each table to add it - such was his concern for the quality of the taste. A couple of nights later we met Nuno, a very professional waiter who glides round the with the minimum of fuss yet still finds time to talk to the guests. The combination of Chef Duarte and Nuno was a particular delight - they work together so well I doubt you would get better service elsewhere. Without doubt, the experience of these 3 key staff made a significant impression on us. It is fair to say that the quality of service from other waiters does not quite reach their standards, however you are always recognised and feel 'known' and welcomed by all staff.
Reception staff, particularly Suzanne and Veronca we also found to be helpful. Ricardo had warned us to take a little care when taking taxi's, to ensure that they used the meter etc. His advice was spot on, we found the taxi drivers to be a tad unscrupulous - when waiting for buses they'd tell you it'll be an hour (it came 10 minutes later) and it'll cost 10 euros (it cost 1.80 each into town). The old town is a more interesting area to explore.
The location of the hotel gives not only the advantage of stunning scenery, it is also a peaceful, tranquil setting with only the noise of the chimes of the nearby church - they add to the charm. You can walk down into Funchal, so long as your knees can take the strain, within 30 minutes at a slow pace. It's worth the effort however, as you walk through the back streets straight into the town. The downside is you'd have to be exceedingly fit to walk back - the 100 yards incline from the bus stop alone is exhausting.
The spa area is also excellent and we always found we had it to ourselves, the pool etc was never busy, always peaceful and pleasant.
All in all we had a fantastic time, will definitely go back and certainly recommend this hotel to couples in particular.
- Quinta Mirabela Funchal
- Quinta Mirabela Hotel Funchal
