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Pestana Carlton Madeira – reviews, photos

5.0 of 5
Largo Antonio Nobre, Funchal, Madeira 9004-531 , Portugal
Hotel amenities
Pestana Carlton Madeira
Pestana Carlton Madeira
Pestana Carlton Madeira
Pestana Carlton Madeira
Pestana Carlton Madeira
Pestana Carlton Madeira
Ranked #24 of 93 hotels in Funchal
4.5 of 5 stars 450 Reviews
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450 reviews from our community

What travellers say about this hotel
  • Sea view(30)
  • Very good(24)
  • Half board(16)
  • Pool area(14)
  • Star hotel(12)
  • Friendly and helpful(11)
  • Evening meals(8)
  • First class(6)
  • Salt water(6)
  • Breakfast buffet(5)
Traveller rating
    239
    148
    37
    21
    5
Only show reviews for Family (71) | Couples (272) | Business (8)
Date Rating
Scotland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Bargain week advertised in the Telegraph at no money half-board.”
4 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

Advertised as a five star hotel it falls a little short of that expected of the very best. Housekeeping could be better and although claimed in the literature to have four restaurants you have in reality "The Pub" and Tavern Bar to choose from. Very extensive breakfast menu but unfortunately fried or English breakfasts are not cooked to order, but kept heated like a school canteen and inevitable cool and the eggs congeal. Overall very good value for money but why the hotel allows time share touts to operate, albeit with an associated company, is a disappointment. However, they do offer you free drinks, and at a later meeting a fifty euro discount off the bill if you are prepared to be included in a "minimum of 90 minutes" of spiel to persuade to you to purchase 400,000option points for £4,999. Best Option is to take the free drinks, stick to the hour and a half presentation on a rainy day and collect your fifty euros and keep your hand in your pocket. Restaurants in the old town are half the price of the hotel and we highly recommend La Bica near the Old Town Fruit Market.

Room Tip: Seaview very pleasant, free upgrade offered on arrival to suite rooms.
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review
23 March 2012
Dear Guest, Thank you very much for your comments on your stay at the Pestana Carlton Madeira Hotel.

Achieving quality and our guest’s satisfaction is our main priority, that is why your opinion is a valuable contribute to our continuous service improvement.

Regarding the restaurants, we would like to inform that we have three restaurants, the Arcos buffet Restaurant, the Garden Pool restaurant (for lunch), and the Taverna Grill a la carte restaurant (we also need to refer that we serve light meals in The Pub, our Sports bar). We look forward to welcome you again, With kind regards,
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Lisbon
1 review
2 helpful votes 2 helpful votes
“Wonderful”
5 of 5 stars Reviewed 6 February 2012 via mobile
2
people found this review helpful

It was our 2nd stay here and we loved it! Madeira is a magnificant island and the weather is nice all year round. We loved the oceanic pool outside. The hotel has very good and well maintained infrastructures. The staff is very friendly and service impec. We will definitely return!

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review
23 March 2012
Dear Guest, Thank you very much for your wonderful review and for choosing the Pestana Carlton for your second stay at the beautiful island of Madeira. We all look forward to hear of your return. With kind regards,
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Romsey, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Beachclub apartments”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

We spent a week in one of the Beachclub timeshare apartments at this resort - the views were magnificent and we had a very relaxing stay. The staff were friendly, efficient and hard working

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review
23 March 2012
Dear Guest/Owner, Thank you very much for your review. We are very happy to know that you have enjoyed a relaxing stay at the Pestana Carlton. We all look forward to welcome you again in the near future. With kind regards,
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Cowbridge, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Excellent Hotel”
4 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

This is an excellent, well run hotel with helpful staff. There are 2 outdoor and 1 inddor pool with a health suite and a recreation room with table tennis and pool etc. Our room faced the road and mountains and was north facing but was quiet and cool. It is only worth paying extra for a sea view if you like to spend time on your balcony in the sun as the sea views are generally south facing. There are plenty of terraces to sit and watch the sea and the ships coming in and out of the harbour.

It is an easy walk into town but we bought a weeks ticket for the local bus so that we could get to the centre quickly and easily as, having spent 4 or 5 hours walking levadas we did not want that extra kilometer to walk when we got back to Funchal. We discovered that you can buy books of 10 tickets from near the bus station as well.

I would have given this hotel a 5 but for their trying to sell timeshare in another of the company's new developments. This was not persistant but although short lived, extremely irritating

Room Tip: See above about sea view or not. We asked for a high as possible and that probably contributed to t...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review
23 March 2012
Dear Guest, Thank you very much for your excellent feedback. As you mention Pestana Carlton Hotel has to offer a big range of facilities and services specially prepared and organized for you, our dear guest, always bearing in mind your happiness and satisfaction. Again we thank you for your recommendation and look forward to welcome you again in a near future. With kind regards,
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BERKSHIRE UK
Reviewer
5 reviews 5 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Very good hotel”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

This hotel is nera the town althogh you have to be a bit fit to manage the hill, however you can use the bus. Very relaxing atmospher and helpful staff. Tidy and clean. We went B&B as it suited us. Breakfast is a bit repitative but enough. Excursions are more expensive from outside but it is important to stick with them if you are new and elderly. Eating out side is more expensive especially if you have a family. We have attended their 90 minutes holiday options offer where they told us about joing this scheme and its advantages such as buying cheap holidays over the next 5 years (£3500) or 10 years(4.999).We joined the 5 years option for a price of £3500. Then after we signed up we discovered that we would not get the same facilities as the 10 yrs one? . We could not change our mind as we both got tired and wanted to leave. Stay away from it whatever the temptations .I am sure they will read this review and would not be happy.
The travelling agent Atlantic is very good and helpful and will use them again in the future

Room Tip: Sea and hills views at the same time. Middle floors
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DRMICHAIL about Pestana Carlton Madeira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review
23 March 2012
Dear Guest, Thank you very much for your review. We are very glad to know that you have enjoyed your stay at the Carlton. Good notice of your comment on the breakfast has been taken, and we ill do our best so that you do not feel the same again. We look forward to welcome you and your family in the near future. With kind regards,
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Additional Information about Pestana Carlton Madeira

  • Pestana Carlton Madeira Funchal
  • Pestana Carlton Madeira Hotel
  • Carlton Hotel Madeira
Address: Largo Antonio Nobre, Funchal, Madeira 9004-531 , Portugal
Price range (per night):* INR6,911 - 16,775

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