Quality in a relaxed homely atmosphere. Excellent and friendly personnel. Quiet, close to golf course, fine dining, and outstanding wellness and spa ficilities.

An excellent hotel if you like a relaxing and comfortable stay. Staff is not imposing at all, but are very helpful if required; good eye for detail and small additional items like fresh fruit every day and tasty espressos in your room definitely add to the feeling of comfort.
The restaurant is excellent, although if you like meat the focus on fish is a bit too strong and if senior staff is not around it seems to us that the level of service if dropping slightly( still very good though).
The very nice gardens and extensive compound are very inviting to some strolls.
The complimentary bus to Funchal is a nice add-on and defintely advisable.
The drawback for me is that the hotel (but this probably applies to most hotels) is not very smoker friendly.

We had never been to Madeira and so had no idea what to expect save a recommendation for this hotel. It is near perfect, on its hill above Funchal, with a lovely garden beside it. And they say (I don't play) the golf is excellent.
The main building is a charming 200 year old holiday lodge with two added bedroom blocks. We had a superior garden room; masses of space and a huge comfortable bed.. The staff are kind, courteous and efficient, and I say this as someone who is partialy disabled. They were expecting my wheelchair and had built two ramps to cover a few steps, and the hedge by the steps had been pulled back to make access easiuer. That's the standard of service. And the food justified its Michelin star. Our travel agents here were Classic Collections, who dealt with our unusual requirements as if they were normal. In Madeira Blandy Travel coped with our needs and problems very well indeed. And introduced us to an excellent taxi driver called Teresa. If you want a really quiet holiday in beautiful surroundings on a fascinating island this is where to go.

My husband booked a suite in the hotel for a surprise birthday treat. We stayed for 7 days in August and had the most wonderful time. We swam every day, and the swimming pool was surprisingly under-used so was never crowded, and we also used the spa and massage facilities. The grounds are splendid, as is the golf course - neither of us play golf but we walked through the pathways to the club house for dinner on a couple of occasions. The food in both the hotel and the golf club was spectacular and we will certainly return. We ate outside in the hotel gardens on a couple of evenings, and on the patio overlooking Funchal in the golf club. We had a hire car for the week, but only went out on two days as it was lovely just walking around the gardens and grounds and relaxing by the pool.