My wife and I booked a suite for two nights back in May 06 and received email confirmation. On arrival, the hotel did not have our booking, nor our golf tee times confired. Fortunately, we had kept the email confirmation and since a large party of golfers were booking out, the hotel had a room for us. They were very pleasant and apologetic and offered to put us in the larger suite when it had been cleaned.The room was very pleasant, although the matress had a broken spring which protruded from the side and nearly drew blood - found on last day.

In a great location for the eastern part of Madeira for lavada walkers and for Serra Golf which is why we booked it. Only 7 minutes from the airport but you never hear any noise. Free internet access and reasonable prices (10 year old Malsey at EUR3.50). 30% discount on Serra do Santo Golf and transport if you need it. The free access to the Yacht and Leisure club advertised on their website - wasn't free. You had to pay Eur8 but which provided a credit against food.

We were offered half-board at Euro15 which we thought was very good value. The food was OK - nothing special though. Something got lost in the translation and they thought we didn't want the half-board but preferred to pay a la carte - there was only one menu (the half-board one but with a price against each course). On checking out they refused to give us the half-board rate which meant we left feeling we'd had bad service even though it was not much money difference. We stayed two nights which was enough.

Would we return? - probably not but try a different hotel down the road. If we did return we would only stay in a suite and know what to expect. We'd probably fax our booking or use an agent.

Possibly quite good for groups of older golfers or for a company conference (as long as they didn't want any local action) as they have lots of twin rooms in an annex which looks a bit like a 60's style college, and a fairly large meeting room.