My wife and I enjoyed the hospitality of Jose and his staff during a recent walking holiday in Madeira. At the end of a great day's walking, we were personally greeted and escorted to our room. The quiet, the orderliness and the super food/varied menus in the well-appointed dining room are worth returning for. We had a lovely 2-night stay.

We stayed here for two nights and found this a most delightful place. The old building was very attractive, the lounge was the perfect setting for a pre-dinner drink, and our room very comfortable. But perhaps what really made it special was the charming and very personal service.
The menu changed each day and we enjoyed two excellent dinners.
The only down-side was that the hotel is a little way out of the village and although it was only a short distance there was no pavement and the traffic was a little scary at times.

Small but perfectly formed! Very comfortable rooms, very comfortable hotel. We were there for 2 days on a half-board basis; the food was excellent (including the picnic provided for our long walk on the day we left). What was best, though, was the wonderfully friendly and efficient staff. Absolutely superb.

An OK hotel, if not as characterful as the main building would suggest. Most of the rooms in this hotel are in an extension connected to the back of the main house. They are comfortable and pleasantly furnished if a bit characterless, and the hotel itself is very clean, well-presented and reasonably equipped. Food is OK and tries to be a bit different from the normal Madeiran fare, if not exactly gourmet (but it's not overexpensive either). The staff were generally very helpful. My only gripes were (a) the corny 1950s American/English Christmas music being played in the dining room (in January), and the fact that there were no opening windows in the room, only a door which couldn't really be left open at night.

The hotel is just out of Santo da Serra and has a fair-sized car park. There are basic shops and other eating options in the village (try Casa do Campo), and buses to Funchal, Machico, Camacha etc. from a stop nearby. Note it's fairly high up and won't be as warm as Funchal or Machico in the winter.