There was a problem with the hot water in my room, and the staff were not able to deal with in a professional way. The hot water was gone for the most of three days, only the evening on the second day it was restored, then gone again next morning. I was never offered an apology, a compensation or an opportunity to take a shower somewhere else.
Unfortunately, this is all to common in Portugal - people in the Portuguese service industry generally don’t see themselves as providers of service on behalf of their company, but rather as employees with a list of specific tasks to carry out. When anything out of the ordinary happens, they have no clue about what to do, except to call the boss. Of course, this is partly because their boss have instructed them to not do anything out of the ordinary without calling first. So there you go. The result is that problems are often not dealt with in a flexible and creative manner, as I experienced at Vip Eden.
There are of course exceptions, but in my experience, when you do get good service in Portugal, more often than not, the person behind it is Brazilian, Bulgarian, British, etc.
My advice to others who experience service problems in Portugal, is to insist on speaking to the boss, and not giving up until it's solved.

We loved having the privacy of the extra room (living room with easy couch-into-a-bed for our daughter) & the tiny kitchenette. Ended up being less expensive by far than 2 hotel rooms or a junior suite elsewhere. Our unit was quite run-down, door knobs have made holes in walls, baseboards & paint peeling, etc. IKEA level furnature. But clean enough. In nice weather the rooftop pool and bar would be nice, killer views. Excellent, walk-out-the-door location into a main part of sightseeing Lisbon--just minutes to all those fun restaurants on San Anteo & Rue Jardim do Regedor (the "eating lane"). So if the price is great, and you aren't in your room a lot anyway, I'd reccomend this place.

We echo all the good remarks recently about this hotel. The room facilities were good and we have no problem with the decoration or furnishings. It was clean and there was lots of storage space, plenty of lighting, excellent shower, efficient airconditioning and kitchenette with kettle, toaster and coffee maker and all you would need for two people. Breakfast at €8.50 is rather expensive for Continental type but there was plenty of choice and the terrace is gorgeous, or you can self cater using the Pastellerias nearby or the supermarket 100m south, past the beautiful station. We used the pool several times - yes it is smallish but this is a city hotel and most people like us will be out exploring.

The only downside we think is that most rooms will only have at most a view of some sky and the trees and wall of the facade. But there is always the terrace and like most people we don't spend much time in the hotel on a city break. We wish they'd cleaned the windows!

Staff were very helpful and booked our restaurant when we couldn't get an answer in the morning.

The location was unsurpassable. It was so easy to get to everywhere in the city, even to the wonderful and crazy number 28 tram. The 5-day Carris travel pass was a fantastic bargain, especially as we loved the elevators, - a single trip for €3.5 would cost most of the daily amount on the pass, which was less than €5. There was plenty of variety of eating places around. A must-see is the interior of Casa do Alentejo; even if you don't eat there (we enjoyed our meal) you can wander around inside and upstairs, preferably in daylight. Fondest memories of the Pasteis de Belem cafe - oh those tarts, don't forget the cinnamon - now sadly on a diet!

Yes there were homeless people outside, but there was no trouble and this is a city where you see many severely disabled beggars in the streets. Lisbon may be a culture shock for some visitors, but we found its faded glory fascinating.

Stunning building from outside, quirky theatre corridors (with push button lights perhaps other reviewer missed), perfectly adequate rooms with kitchen, satellite TV and wonderful roof terrace. We stayed on the eighth floor in a smoking room and the couple we travelled with stayed on the third floor in a non smoking room which was larger than ours. All the ninth floor rooms appear to have balconies. Location, location, location is truly ideal. Metro station Restaurodores just outside hotel, bus stop for aerobus to airport 3.50 euros (though taxis are plentiful and at about 10 euros to airport was cheaper for four of us). Sightseeing bus tour stops also across road, train station for Sintra 2 mins from hotel, very easy walking distance to Rossio, Praca do Comercio, Figueiras main squares, supermarket 2 mins, funicular to Bairro Alto 1 min, escalator to Chiado district 3 min, tourist information next door. Catch Tram 28 around corner from Figueiras up through Alfama to castle then wander back down steep, interesting streets past Cathedral. Portugal Sightseeing red bus is 15 euros with two lines covering entire city - great for initial reccy of this charming city. We were so impressed with the extremely helpful and friendly reception staff, particularly the young man on the desk who looked out our room keys as soon as he saw us and gave us directions to the supermarket, always greeting us with a smile. Another receptionist happily booked us a restaurant reservation and despite it being such a big, busy hotel we found all the staff to be very accommodating, pleasant and helpful. 4 euro day ticket easy to purchase in English at metro station and card can be used on escalator, funicular, trams and buses. Take train from Cais do Sodre station to Cascais (30 mins) and walk back along boardwalk to Estoril for a trip to the seaside. Take tram or bus from Cais do Sodre to very interesting museum galore district of Belem with free entry to Berardo Modern Art Gallery and have fresh, varied and reasonably priced buffet lunch at Vela Latino adjacent to coach stop at Torre de Belem. Best custard tarts in town can be found in Belem. Take blue (azul) line metro to Sao Sebastian station for El Corte Ingles department store and have lunch on top floor then saunter to the Calouste Gulbenkian Museum (4 euros) brimming with masterpieces collected by a man who had a great eye for the finest things in life (tag line 'only the best'). Cherry brandies at nearby ginjinha joints or on the rooftop terrace are a great way to round off the evening. Morning breakfast at 8 euros bit pricey (consisting fruit, yoghurts, ham and cheese, various breads and cakes) but an enjoyable start to the day up on the roof. Machine coffee not great but local gelado served lovely coffee just down from hotel. Pasteleria Suica in Rossio close by. Street parallel to hotel - Rua das Portas de Santo Antao - is gauntlet of touristy restaurants. Got stung at Torremolinos restaurant there and found better priced better quality elsewhere. A Baiuca fado restaurant in Alfama an intimate, memorable night out. We had a fabulous trip to delightful Lisbon and a major part of everything running so smoothly was choosing to say at this hotel.