Easy access to taxis and the Hop on Hop Off bus was 5 minutes bus drive.
The rooms were very clean and the staff were helpful and friendly. The location was perfect for seeing the sights in the city.

If you are backpacking and really can´t find or afford something better, it might not be such a bad option. However, I would definitely not return. As a matter of fact we changed hotel the last night, even when we´d paid in full in advance. On the plus side: relatively "good" location (but again, Lisbon is small so nothing can bee too far), breakfast included - but their page should say "Continental", not buffet! Good selection of TV channels. And mainly, CHEAP. On the other hand, mattresses were really old and uncomfortable - had a hard time trying to catch sleep the first night. We had a minuscule private bathroom, but it had a leak coming from the top floor. Carpets on the corridor and stairs were stained and smelled - fortunately the room had wooden floor, or it would have smelled too. All things considered, if you are over 25, and/or no longer a backpacker, I´d definitely NOT recommend staying there! P.S. If you do, try the restaurant 2 doors away (Residencia something). Really good, balanced but tasty food at an excellent price!

Residencia is located about 15min by walk from metro station or 1min from bus stop. Good place for tourists and young people, not reccomended for families because of noisy neighbours(poor insulation). Room with balcony and aircondition but without bathroom(we bought shared bathroom option). You can find kitchen place on 3rd floor. Wifi internet works only close to reception and in internet room. Breakfast included but nothing extraordinary (regular ham and cheese).

I recently stayed at this hotel with my wife in a double room with private bathroom. Below is my review:

LOCATION: about a 30 minute walk down main avenue to Baixa. A metro station at about 5-15 minute walk.

ROOM COMFORT: The room was very small even by european standards. There was a double bed with only about 1 foot on either side of the bed to talk. There was a fold out stand to put one suitcase on but then you could hardly walk into the room. Luckily, we were only staying one night before flying out and didn't have to open our luggage or else there would have been no room to keep luggage open and move about in the room. The bathroom was tiny. Everything worked in it and water was hot though.

CUSTOMER SERVICE: Terrible! The reason that I booked this hotel was because they proclaimed to have an airport shuttle. Well, the airport shuttle I assumed would be free(maybe an incorrect assumption based on US standards). But the shuttle costs 10 Euros and is simply a van that the hotel has a deal worked out with. And not even a good deal because we ended up having to take a taxi and it only cost us 8 euros. We had the receptionist call the shuttle but they didn't answer and she couldn't help us beyond that. So the shuttle isn't controlled by the hotel so do not depend on it. The receptionist was not very friendly and seemed put off by our request.

SLEEP: I guess it is possible to get rooms without private bathrooms. Well the hotel is a fairly old building so the hallways squeak as people wake up and go to the bathrooms. We got woke up after about 6am and had a hard time sleeping until we got out of bed around 8am. The bed was fairly comfortable however.

PRICE: Very reasonable and the only reason that someone should decide to stay here. Paid 30 Euros/night for double room with private bathroom; breakfast included.

OTHER: There was no computer for guests to use. Breakfast was included and was very delicious; your typical breads, meats, cheeses, juice, coffee, and cereal. THERE IS NO ELEVATOR!! So be prepared to carry your luggage up a flight of stairs. Sounds snobbish, but we had 4 suitcases full of Portuguese pottery and they were heavy!!

VERDICT: I would not recommend this hotel based simply on there is not really enough room to set your luggage out if you are staying more than one night. The customer service was not a pleasant experience for me. It was loud in the morning and the whole taxi debacle that I descrided above. No elevator. Breakfast was good however. I would recommend because of price only if you are staying for a very limited time (ie 1 night) or are traveling w/o much luggage.