We arrived early on Christmas day after a long flight, rebooked because of the weather in Northern Europe, to be told that although the hotel was not full, we could not check in until 2pm. Tried and hungry, this completely ruined our Christmas Day. This hotel is obviously not concerned with guest service! We will definitely not be returning.

the location is definitely the best characteristic of this hotel: it is located just outside the metro, just one or two stops from the center of the city (which means you can go there by foot if you like).
The room we had was clean and large, nicely arranged, had twin beds although we did book a double room, but this happens quite often... The breakfast was great (great choice), staff was kind and helpful, and we did not have any problem during our stay. Would recommend it for the location and the room, simple and comfortable

The volcanic ash problem in late April caused us to change our travel plans and reschedule our visit to a week early, and the message hadn't got through, so we were kept waiting at the desk and then given a free upgrade. But there was a major problem in ourbathroom - a leak developed where the hot water pipe came through the wall above the bath, and the leak became worse and worse. We reported it immediately but nothing was done about it. The second day it was dreadful, with hot water running freely until the room was like a sauna with water dripping from the ceiling. the floor was flooded and we kept the door closed.

Eventually they agreed to move us to another room (another upgrade). But how seriously do they take their maintance if they didn't bother to deal with it when we first reported it?

Otherwise the hotel was quite good. The breakfast was fine, with good variety and quality of food. Parking was provided in the basement.

We discovered that the location was not good for us. it was close to the Metro but we never found any decent eating places nearby and the hotel only served breakfast. No food from the bar, so we had to go hunting for meals. The first night we found a group of extremely basic little cafes (the sort you wouldn't go to at home) but the one we chose served such disgusting food that we couldn't consider going back there. The next day being Sunday, it was the only one open! Fortunately we had bought some fruit and snacks during the day, so that became our meal in the hotel room.

So maybe the hotel is good for business people, but we wouldn't recommend it for tourists.

This is a strange place, honestly. It's not definitely a 4 star hotel, probably a 2 1/2 would be more appropriate. The rooms are dirty and during my stay our room was cleaned twice at 6pm, forcing us to wait in the hall for 15 minutes at that time! Probably the good thing is breakfast - even the location is not really great, even if its a 30 minute walk to the city center (and not 10 minutes as they say).