I've stated in this hotel for a weekend with some girlfriends. All in all it was a good experience. Even though it started with a misunderstanding. We've booked connecting rooms and were asked to wait for them to be cleaned up. When returning after one hour receptionists changed and the new one told us that there is no connecting rooms in this hotel at all. That was a bit disappointing but again the only thing tat went wrong that weekend.
The reception staff are very helpful and eager to explain you how to get places. The hotel is nearby a huge shopping mall (total of 12 floors incl. cinemas etc.) and two metro stations wherefrom you can go anywhere tourist attractive by only 5-10 minute ride. It's a good location as it's not closeby any busy street or nightlife, so it's nice and peacefully at night.
Breakfast is nice and fresh, there's an ok choice, so everyone can find something that they'll like. Amazing coffee by the way.
The only bad thing if you travel in business or will be in need of an internet connection, it's very bad wireless service. So bad that the nice receptionist offered us a free password (otherwise it costs you some extra per day). Anyway - it didn't work at all.

The hotel is located in very good, quiet and safe area. Located close to transport (bus), metro, shops, restaurants.
The beds are very comfortable.
The staff is friendly and polite.
Cleaning is daily and the quality of the cleaning is very good.
Space in the room is enough. The bathroom is very clean and pleasant. Water pressure is good.

1/ The rooms have a need from tea/coffee making facilities.

2/ The carpet a little bit old.

3/ Due to a technical problems I think, my credit card was pre authorized twice - once - one day before arrive and the 2nd - in the day of our arriving. In the day when we leave the hotel - the whole price was taken from the card for the 3rd time, and after that the card was blocked. I take the card from the front-office man and went to the "multibanco"-apparat near to the hotel and the card worked in cash without any problems.

Despite these comments, will recommend the hotel and staying in it again.

have stayed at this hotel many times,the rooms are clean and spacious and well presented and for the price i would always recommend it if you want to be away from the hustle and bustle of the city.my room was cleaned every day and the times i have needed to use the laundry service,it was second to none.it is a 5 minute walk to the metro and 5 more minutes your in the city centre.the hotel is in a pedestrianised area and in a upmarket part of lisbon and but for the binmen and women it is very quiet at night.the breakfast is buffet style and more than adequate.there are many cafes in the area but only a few restaurants.the staff are helpful and friendly.if your english and like a cup of tea take your own tea bags and kettle because there are no tea/coffee facilities in your room.

average hotel, rooms nice and clean, dont visit the chinese buffet restaurant opposite, crap food!