Stayed a few nights in this hotel in November, 2011. I found the night staff not as pleasant as the day staff. In fact, the day staff was none too pleasant, with the exception of one guy named Rafael. He was extremely helpful and very pleasant. The others acted pretty disinterested in any question that I had. Aside from that, the hotel is nice and the rooms are quite large by some European standards. The breakfast that comes with the hotel package is a standard European breakfast - both scrambled and boiled eggs, cold cereals and oatmeal, several types of cheese, ham, sausages, and bacon; pastries, several types of breads/rolls, butter, jam, fruits, orange juice, milk, and mineral water, all buffet style. There's no fitness center on site, but you'll have access to a nearby fitness center for a fee, if that is your desire. Also, there is free Wi-Fi access, just ask the front desk for the 24 hour code.

The Sao Sebastiao Metro station is about a five minute walk from the hotel and the Metro employees are very helpful with directions. Actually, the Metro is very easy to maneuver. The area of the hotel is nice and quiet, not really a lot going on. Some quaint shops and eateries are nearby in walking distance and the hotel has a restaurant, bar, and coffee shop inside. The hotel restaurant is good if you are basically in for the night after wearing yourself out with all the walking and sightseeing. Otherwise, I would definitely push past tiredness and go out to eat at some of the area eateries. I found the food at the restaurant to be sort of bland and a bit pricey.There's also a shopping mall in walking distance, right across from the Sao Sebastiao Metro station with various foods and pastries sold in the food court. In my opinion, it is best to take a Taxi from the airport as there is no bus that takes you directly near the hotel. The hotel is not on the main street, so there's some twists and turns that are best left to a knowledgeable Taxi driver. The Expo is nice to shop and eat and has all types of stores including a section of vendors that have nice trinkets. That's located at I believe the Orient Metro stop, but check to make sure. The Trams are very easy to maneuver as well and a lot less expensive than the conventional tour packages. The Metro and Trams pretty much take you in the same tourist/sightseeing areas and if you don't mind walking a little, you'll save quite a bit of money by doing so and get good exercise at the same time.

Beware of the potential pick pocket occurrences near some of the Metro stops and downtown Lisbon. I was warned by many of the locals, but fortunately, was not a victim. Just use common sense, be aware of your surroundings, keep your money out of sight and don't dress flashy or carry an expensive bag and you won't draw attention to yourself. I definitely felt comfortable being out and about alone. Overall, I had a good experience with this hotel and despite the attitude of some of the staff at the front desk, I would definitely stay again.

Stayed a few nights at this hotel in July 2010, the hotel is situated in a quiet neighborhood, so you feel like you get to see the real Lisbon, not just the tourist spots. We caught a taxi from the airport, as there are no buses that go direct to the hotel, but everyday we went to the Sao Sebastiao Metro station, which is a 5 minute walk, to get into the city center. The public transport in Lisbon is great so travelling by metro was easy and convenient. Not far from the hotel is a big shopping mall, which has lots of stores and food court as well as a supermarket so you can top up on anything you might need. Also in the area are lots of cosy restaurants filled with locals, so its a pleasant environment. Free wi-fi in the hotel is a plus also. The staff were nice and the hotel felt big, clean and airy. I highly recommend it if you want to stay out of the city.

The overall impression of the hotel is very good. very confortable. Located in a nice area near metro station and bus station. There is a nice bar. The reception is nice. The room is very confortable and well decorated with everything you need, the staff is marvellous, the breakfast perfect, highly recommended.

Although the hotel is not very reachable by AeroBus1, it is very near the Sao Sebastio Metro - both blue line (2 or 3 stops to the city centre) and the red line. I would suggest that you take the taxi to the hotel from the airport as the hotel isn't located on the main street, hence can be difficult to find and navigating the slopes ain't easy with your luggage. Near the metro there is a mall where you can easily grab food, some last minute shopping.
Hotel provides free wifi so ask the reception for the daily password access.
Corridors to the rooms are quite dark and have to stare really hard at each door to get to your room.
I got the first room which the bathroom was faulty and staff was kind to change to another room for me.
Unlike most European hotels that only show their own language tv programme, English
speaking visitors are treated to a Hollywood movie channel which is much welcome. Breakfast was pretty standard.
Buy a daily ticket to travel on the metro, it costs no more than EUR4/-. Don't bother to join the expensive day tours to Belem and Sintra. You can do it on your own.

To Belem, change to the Green line and alight at CAIS DO SODRE (the terminal stop of the Green line), exit and cross the road (just a small road, do ask around if you are not clear) and hop onto the tram 15E. About more than 10 stops, suggest you alight at MOSTEIRO JERONIMOS instead of Belem cos this stop is exactly at the MOSTEIRO dos Jeronimos. You won't miss it cos the magnificent building is just on your right. Then cross the road and head on to the Belem towers. enjoy some Famous Portugese egg tarts along the way.

To Sinta, head down to RESTAURADORES blue line Metro station. near the ASK ME
L?sboa counter, there is a building called Estacao do Rossio (the name of the building is not very prominent but you will notice a Starbucks). Take the escalator up and buy a EUR4.90 return ticket to Sintra. Hop on to the train, once you reach the Sintra station, exit to your right, there is a bus 434 that will take you up to the castle of Moors and the Pena Palace. Get a combine ticket the the ticket office to visit both sights - EUR14/-, a half day trip to Sintra can cost you EUR60 if you join a day tour.