I read other reviews of the York House before my recent stay. It had been 35 years since I visited and I feared the hotel or neighborhood might have changed based on other reviews, but I needn't have worried. It was wonderful. Let's be clear. This is a 400 year old former convent that survived the quake of 1755. It has steps that are sometimes uneven and no elevator. The rooms are of modest size, but tastefully done. The courtyard, where we had breakfast every day is beautiful and serene. The area was very quiet and I found myself sleeping in every day.
Buses are close, as is a train. Taxis pass by frequently. The neighborhood has many nearby restaurants that are very nice. I recommend Boka de Santo.
If you are looking for plush carpet, liveried staff, fast elevators and high rise views, a la Hilton or Marriott, well . . . look up a Hilton or Marriott. If you want to experience Lisbon in a charming, historic hotel in a safe and quiet neighborhood then this may be your cup of tea.

Very expensive for the value we get from this hotel. The recomendations we get weren't the best, they send us to expensive restaurants without quality

Stayed in late Oct for 2 nights based on location and other reviews. We were very disappointed. Hotel is a warren of dark windowless corridors painted black for some reason. Our room, one of the "classic" categories (least expensive), was in need of repainting, with doors that had to be forced closed due to warping. From the web photos it seems that other rooms have been upgraded but our bathroom was old. Service in the restaurant was indifferent, food quality OK but not as good as the other 4 places we stayed at on our touring trip. Overall, after considering whether to leave after the first night, we stayed for the second but left with the feeling that York House is a) in need of considerable refurbishment and b) of being somewhat ripped off at the price. The location is OK but there are other more central all places to stay.

I read about this hotel in a New York Times article and was excited to stay here. It definitely has some pros and cons. The courtyard is lovely and the look of the hotel overall is nice. But our room was a little shabby looking and in need of a coat of paint. The ottoman at the end of the bed had large stains on it. The staff seemed indifferent after an earlier stay at a B&B where the staff was absolutely terrific.

I didn't mind the location and it was easy to get to public transportation. The neighborhood was nice although I agree with another reviewer, very noisy at night (not that the hotel could help that).

I thought it was expensive for what we got. I would not stay here again unless there were some renovations.