I recently booked accommodation with feel good apartment for my planned upcoming trip to Lisbon. The customer service I have received from the hotel even before traveling is unacceptable!!

I booked the hotel on a Friday night at 8pm, and while reviewing my booking with my husband noticed the dates I booked were not the right ones, and we not be travelling to Lisbon after all. The website says 30% deposit required at booking. (Understandable) However, I emailed the hotel within 1 hour of booking to inform them of our travel cancellation requirements. The hotel took 3 days to return my email, at which they told me too bad, be more careful booking next time!!! HONESTLY!! they made 50 Euros off me for NOTHING!!! my requested travel dates are in September 2011, and I asked to cancel an hour after reserving! I think this is unbelievable that they wouldn't refund my deposit after only an hour. I do understand policy, and would be ok with this had a requested to cancel closer to my travel dates. But 5 months away, I am sure the Feel good hotel can replace my reservation in that time. I don't think I have cause they much hassle but not arriving!!! they so not care about their customers, or accomading potential customers.

I had intentions of re-booking when we decided on our travel dates, however after the bad attitude of the rep replying to email. I will never book this hotel again, nor will I recommend this to my travel groups.

We (6 guys) stayed in the Conde Barao Apartments for 3 nights over a weekend. The location is perfect. Its a handy walk (15 min) from Bairro Alto with plenty of places to eat and haed out for a drink nearby. Trams run from outside the door and there its an easy walk from Vintage 28 tram.
We headed around the time that the volcanic ash cloud played havoc with lots of peoples travel plans but the sfatt here were very helpful in assisting us as we nearly could not travel.
If you are a group apartments area serious "no brainer" as you have the flexibility and the extra living space to all hang out.
(Price wise it was great value as well)

What is the main purpose why you book a room or apartment in a foreign city? You want to get some rest and sleep between your tours. But you have a good chance that this will not work at all in the apartments conde barao. You can hear each step of other guests walking in their rooms above you or in the floor. If you even have the luck and pleasure to get russian neighbors who decided to have a party with techno music all night long it's probably better to save the money for the room and just go to the next nightclub to get some sleep there. The noise level is the same. If you call the "helpful" and "friendly" administration staff to complain they literally laugh at you, telling you it is completely your problem you should have called the police - haven't you noticed their number at the door.

5 of us stayed in the 3 bedroom apartment. The apartment was very clean and comfortable. There was plenty of natural light. Kitchen was pretty well equipped. Although reasonably close to everything, the apartments are in a run down area. There were many boarded up buildings in the area.

Check in was easy. You just punch a code in to retrieve your keys. They also gave us a late check out we'd requested last minute.

Some drawbacks:
- the free wireless internet connection was extremely slow and therefore not useful
- TV was grainy
- one room had no heating/cooling unit
- no daily cleaning service