We stayed here for two nights at the end of October with a large group. We had not been to Portugal before and had no idea what Cascais was like, so had a few worries. We need not have worried. Reception service was exceptionally good, the staff were friendly and really seemed to enjoy their jobs. Our room overlooked the pool and the sea, but more importantly it was clean and had everything we needed. Well, we would have liked a kettle etc but know that's not common in Europe. We did have a little kitchen in a cupboard so could use a saucepan instead, and it would have been possible to make lunch or dinner. The bar was very reasonably priced, and the staff very friendly and attentive. The restaurant staff were great, and the service very good. The breakfast buffet was good - I think everyone could find something they liked there. We had the dinner buffet on the first night as we were tired, but wished we had made the effort to go out. Choice was fairly limited, and it would seem that all the food gets cooked at once and put out at the beginning of the evening. This might work ok in high season when there are a lot of customers, but that evening only half a dozen people were in, and the food had obviously sat around for a long time. I had a local cod and rice dish , it was very tasty but a bit dry and only warm. My husband had pork chops - he said they were like shoe leather. We ended up having soup, bread and desserts to have enough for dinner. A pity, but the only negative we had during our stay. Checkout is nice and late, at noon, but as we had an evening flight home, we were able to store our cases until the evening and made to feel welcome to stay in the lounge and around the pool until we left.
Location is perfect, from the hotel you can walk to the Boca di Inferno, or the marina (lots of bars and restaurants) or into the town with ease. The area around the hotel is beautiful, with a fantastic promenade, a park right on the doorstep and everywhere exceptionally clean and well cared for. We'd love to go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 November 2011
Dear Guest,
We always appreciate the feed back we receive and welcome every opportunity to improve.
We are very glad that you found that your initial worries were unfounded and that we have contributed for that.
We took good notice about your remarks and measures will be taken to avoid future situations.
Hope to welcome you again in Vila Galé Cascais or in any other Vila Galé Hotel always close to you.
Best Regards,
Carlos Alves
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC