We have just returned from a 3 nights stay at the Montebelo (2 adults+1 child). The hotel as a all is OK, but in our opinion it should be rated as a 4 stars.
We travelled with a 3 years old toddler and have booked an extra bed. Not only the bed wasn't in the room by the time we arrived but also they have taken a long time to deliver it.
The breakfast was a nightmare. We have to stand in a long queue in order to have our breakfast and after the waiter suggested a table for 8 and asked if we could share it with another family. We have nothing against other families, but this should not be suggested in a 5 stars hotel.
The breakfast itself was ok, but could be better.
We didn’t have extra pillows in our bedroom and we also weren’t able to find a single pencil or pen in our bedroom.
Staff was nice and ready to help (apart from people in the reception), but this is not enough if you are talking about a high standard unit. This is the only 5 stars in the region, maybe this is the reason for some of the above mentioned failures.
- Montebelo Hotel Viseu
