The pousada in Viseu is hard to find, there are very little signs in the town, indicating the location of this hotel, an ancient hospital.
Once you are there, the pousada strikes you by his severe, but beautiful architecture.
The rooms are very spacious. So is the whole interior of the hotel.
Only very few employees have sufficient command of the english language, especially in the restaurant.
The pool is modern and stylish.
The view is not very nice, too many old and ruinous buildings are surrounding the hotel.

One of the best hotels of any kind i've stayed in...a very modern sleek design inside the old hospital...very comfortable...dining room was excellent

Pousada de Viseu was the former hospital of this town, which was completely rebuilt to be a hotel (Pousada, more properly). That means that the first impression you have once inside the building is of large space, namely the one of the huge interior "patio".
I made an upgrade for a larger room because I was travelling also with my two children (10 and 13), and the room was enormous and very well appointed, although the air conditioning was a little bit noisy (at least in "full speed").
This Pousada has a Spa, with a fitness centre and a (small) interior swimming pool, as well as a quite large outside swimming pool.
The restaurant is modern and spotless and the menu included severall regional dishes.
The Pousada is a 5-10 minute walking distance to city centre, and is situated in a very quiet part of town, which assures you a good night sleep.
But, the best of it all is the staff. Correct, polite, professional, but always ready and willing to help you, and always with a genuine smile.

The historical building is beautiful, the amenities are great (superb swimming pool and good spa) however what a wrong decoration/renovation. This modern and simple style does affect the atmosphere and what could have been a great pousada just look like a chain hotel.
And what a ugly patio... it does look like an airport waiting room! 20-30 identical couches.
The restaurant has no charm at all (again all white...) and we could not even eat the octopus rice as it was more salted than the dead sea. Too pricy for what we given for dinner.
The staff at the check-in was absolutely great whereas at the restaurant they were not serious enough.
Free parking and expensive internet