Entering the hotel, we expected a great stay. However, as soon as we opened the door of the room (303), we were disappointed. It was very outdated, the pillows were so thick, I could hardly sleep. Also, there was no wireless internet, which we had at every other hostel, residencial. We could however use the "business center", which had a howling loud PC and a defective, flickering monitor. Had to go find staff to help us check out.

The top (fifth) floor rooms were renovated and should be much better, however, we did no see them.

The rooms are large with good views but they certainly do need updating. This hotel does not deserve 4 stars at present. Our main problem was a lack of securtiy. We arrived back to our room at the end of the second day to find the door open. Reception said that the housekeeper admitted that she had left the door open! Luckily, nothing was taken. We were given a free dinner in the hotel which was gesture of goodwill. We were happy with this until we checked out. The cost of the dinner was on our bill! When we explained this, the bill was amended but we received no apology from the rude girl on reception.

Touted as the business hotel and four star this proved a disppointment. It is a bit of a walk to the Baixa centre and this felt a bit threatening on a quiet Sunday evening. It was much better the following night.

The hotel is going through a bit of a well needed upgrade and we were disappointed that the pool was closed.

The staff were probably the most unaccommodating encountered in Portugal and their gloominess and dour attitude mirrored that of the waiters in town. Perhaps it is a Coimbra thing that all hospitality staff are miserable even when you speak their language.

The room was big and had a great view up to the Univ, and had a double as well as proper single bed for our child. The room however was beyond tired and the bathroom, although big, was grotty. Beds were a bit of a backacher.

The breakfast was poor and the breakfast room dingy.

The price was ok but for the time spent I would have gone to the Ibis or a more budget hotel which would have served the same purpose.

Bit of a pity as it is a nice city to visit.

We did not like this hotel at all. The staff was apathetic and we felt ripped off. Our reservation stated that hotel "amenities" included a gym and pool. True, but those amenities are not run by the hotel and you are charged to swim. It is run by a different company and the hotel guests are allowed to use the facilities. My son left his goggles by the pool and when he went back to get them (withing minutes) they were gone. When my husband asked the girl at the desk, she suddenly only spoke Portuguese, even though she spoke English an hour earlier, and indicated shen knew nothing about goggles. When he got assertive, they goggles suddenly appeared. My husband ordered a gin and tonic at the bar and was charged 4 euro for the gin and 2 euro for the tonic! We have travelled all over Europe and have never been charged like that! When I talked to the manager he basically shrugged and handed me the bill. My advice, skip Coimbra and the Tivoli all together. There are much nicer places in Portugal. Oh and one more thing, the rooms are spacious but very worn and tired looking. Not worthy of 4 stars.