We asked for a room a high floor and got one. Superb view towards the west over over garden suberbs (wouldn't like the other side of the building though - smaller rooms and no balcony). Good quiet location being fairly high up the hillside and away from main thoroughfares. Don't worry about the proximity of the airport - there aren't many flights and they come and go over the sea so the noise is not too bad (None after midnight). We had a few problems (see below), but the staff couldn't have been more helpful. The food was excellent and in the evening the wine bottle was 'bottomless'.

The only negative point was that there were no tea/coffee making facilites which was a bit disappointing considering we arrived at 1.30am after 10h travelling (don't try taking a travel kettle. Having heard rumour of no tea making facilities we took one and blew the room electrics! Apparently travel irons can do it as well.)

We had an immaculate, large room with a view, comfortable bed, nice linens, and a roomy bathroom. The location is wonderful--not too far from the center of town, but definitely away from the bustle. The staff couldn't have been nicer and the free breakfast was better than we had hoped. Although we did not travel with kids, the hotel is definitely kid-friendly as there were many families there that appeared to be having a blast. I highly recommend this as your home base in Sao Miguel!

Location fullfilled my requirements. Hotel is near to gardens (Antonio Borges and Jose Do Canto) and near to shopping center Parque Atlantico (incl. farmacy, multi banco, super market). You have to do some walking to reach restaurants and marine, but I think that 10 minute walking is just good to increase your appetite. And if You are not in mood for walking because of bad weather, the staff in the hotel is happy to call you a taxi.

Breakfast buffet was great, they had everything. One morning it was very crowded, but staff handled that well. They have lunch and dinner buffets as well (I didn't try). At thursdays they have a azorean cuisine theme dinner buffet, which I tried with reasonable 19,50 € price including wines. It was nice way to taste different local specialities.
I used room service once with good experience.

There is also quite a good health club with sauna, jacuzzi and turkish bath. All free for hotel guests. They close early in weekends, but are open till 9 pm in weekdays. If you have a swimming cap, take it with you, or you have to buy one from the healt club. Using the cap is obligatory in indoor pool.

In general hotel was neat, room was cleanded every day. And in hall way there was a recycling bin. Room were normal, nothing special there, no fridge. Don't expect too much from the balcony. My balcony was thin surface crowded by one chair, and the view was blocked by the roof of the indoor swimming pool.

Hotel is cozy enougf to make you fell comfortable, not too posh.

Great location with a short walk to the town centre and near two lovely gardens. Plentiful parking available. Not many guests were staying but the hotel was fully working and staff were very helpful.

The buffet dinner/ lunch must be good value as there were plenty of locals in there.