Elegant hotel, with a nice design and in front of the sea, port and Ponta Delgada marina. Near the down-town. Very friendly service.

Nice accomodations, view, and breakfast buffet. Breakfast setting felt a little rushed. Service was good but cool throughout hotel. Spa not open enough and charged 5 euro for a swimming cap. We declined and just used the hot tub. Exercise equipiment appeared up to date. Desks set up for excursions, but no one manning them.

Stayed at this hotel as part of an Azores island-hopping tour. The hotel frontage looks very bleak and forbidding against the quaint, colourful local houses. The bedroom wasn't much better - only one small window high up on the wall giving the room the aspect of a prison cell! It overlooked the back of the hotel and was insufficiently soundproofed, so I got little sleep between the revving of cars and barking dogs.
Meals were buffet style in a dining room far too small for the number of guests. The cooked breakfasts looked very greasy and unappetising, and the other meals were mediocre and unimaginative.
It's quite a long walk to the town centre, so not recommended for anyone with mobility problems (though it's very handy for the harbour boat trips.)
Add to this the rudest, most unhelpful reception staff I have ever encountered (in marked contrast to all the other Azoreans I met) and I won't be returning to this hotel! I'd advise you to give this one a miss!

We recently stayed at this hotel - it is clean and modern - but neither the bedrooms nor the dining room seemed big enough to cope with the number of guests.

Like one of your previous writers, we had rooms at the back of the hotel. The rooms were small and we were struggling to get past each other. The room was also dark - with only a small window at the back. Allied to this - the beds were hard and uncomfortable. We also had three beds in the room the second time we visited, and the headboard was not over the bed - which made it difficult to lie back and read in bed!

The food in the dining room was better than we found elsewhere in the Azores - usually warm, but there was not a great variety for breakfast. I am a diabetic - and the dining room did not cater specially for such as me at breakfast. The main problem, however, was that the room was not big enough - and guest were bumping into each other constantly.

The location was good - both for visiting the town, and also exploring the island.