The hotel has an excellent location inside one of the most beautiful gardens of the world, but it need urgently a modernisation. Good food but not different from the mainland when it's located in a very special area of the world and with a special climate that could imagined a special restaurant. Service very friendly but expensive hotel concerning the above mentioned faults.

just spent 5 nights here. On checkin we were assigned to a room in the old wing -- dark, dirty carpet, balcony so small only one person could stand on it and a view over the restaurant roof with dirty pipes and AC units and the room opposite --- for this I paid 170 euro . Told there were no better rooms at the same rate ( although the place was almost empty ) . Was shown a garden view room with balcony but that cost us 20 euro per night more.
There was a beautiful dining room , (breakfast was included, )with linen table ware. Breakfast was basically the same every day ( scrambled or boiled egg, bacon, various breads or pastries , yoghurt, cold meat and cheese and fresh fruit ). There was a excellent maitre'd who , after I complimented him on the " bird of paradise " folded napkins came to my table each morning with 2 fresh napkins and proceeded to teach me a new napkin fold every day -- bird of paradise, bishops mitre, star .................. They also served the local bolo levedo that were light and tasty and they also had ( for 23 euro ) cozida -- the local stew cooked underground in the hot thermal soil by the lake .
But--- what was lacking ? Well--- if you wanted internet in your room you paid extra and it was pricey. There were computers in the lobby and you could get a free half hour ticket to use thhem. There was no room service that we found. Therre was no frig or mini bar if you wanted to keep anything cool. There was no ice machine or ice bucket anywhere. The TV was the smallest I've seen -- about 12 inches across. If you wanted to swim in the thermal indoor or wonderful hot ( over 100 degrees ) thermal outdoor pool you had to pay for towels and if you wanted them you paid for robes. Table tennis you paid. So everything was extra,
The dining room had some a la carte items for dinner or a 24 euro fixed meal --- we ate in local cafes but the hotel seemed full of lunchers and diners from the dozens of people who arrive on Furnas thermal area tours from elsewhere on the island or on tour excursions from cruise ships ( last week we saw 10 coaches circling the one way system as their passengers enjoyed the sights ) . This hotel is the only place in town big enough to handle the volume of people on tours ( its the only place in town period ) so I suppose that is how they make their money .
The hotel opens onto the Terra Nostra gardens so you can wander there for free. It is however only 5 euro go go in the gardens if you are not a guest.
On a fine day this place is OK. We had 2 days out of 5 when it just poured all day and the clouds were down so it was fairly grim

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The hotel is located just beside a beautiful park with nice hot spring. The room in the old wing was small and dark. And one night a terrible and irritating noise was present so we couldn’t sleep. It appeared that the noise was caused by an open hot tap in the room next door. It took two hours before this problem was solved. Clearly the quality of the bathroom equipment and plumbing should be improved.
The breakfast is ok. The restaurant looks like a top restaurant, but the quality of the food was disappointing and the service was also below standard. I was amazed by the large group of people that came each day by bus and had their lunch in the restaurant. Clearly the hotel/restaurant is a bus stop for people that make bus tours at the island. I feel that this combination does hamper the quality of service for the normal guest.

This is a median hotel, with normal rooms, a good bed, a good bathroom and some good amenities, like a bottle of water and some fruit in the room. The breakfast was very good with few itens, but very fresh and local. The staff was not that friendly but that's OK.
But the better and the worst are not this:
The Better is the adjacent park. Fantastic, the best i have seen in the world. Very well cared and with a superb hot water swimming pool, that is better enjoyed when there is cloudy or even rainy weather.
The Worst is, of course, the price. Very, very expensive for a 3 star hotel. (And now they even make us pay for towels and robes to use in the park swimming pool.