This is a very old hotel, with a historic feeling, right in the middle of Horta's bustling downtown shopping area. The rooms are fairly small and sparse, but the bathrooms were right on par with other 3-star hotels we visited on our trip to the Azores. Front desk personnel were very gracious and accommodating of any requests. We were traveling with two noisy teenagers, and the front desk wasn't miffed or upset at all by a few late night incoming telephone calls to their room. The halls were rather dark and smoky smelling, but just what you'd expect from an old hotel in this part of the country. No elevator, but there are only three floors. This hotel offers basic accommodations with a real taste of the old country.