We didn't stay at the hotel, but came to the Spa for the afternoon where four of us had booked massages. Two unsmiling receptionists informed us that no children under 12 were allowed, therefore our 9 year old couldn't use the facilities. No one had mentioned this over the phone. When we asked what he could do while we were at the spa, one of the receptionists thawed a bit and arranged for him to use the hotel pool, but with "one adult only". By this time the first massage appointment was 10 minutes overdue and on asking we were told to go upstairs. No robes or further information about what to do was offered to those having massages, so we trooped upstairs. On entering the treatment room, there were no robes and the masseuse didn't leave the room as I undressed. The treatments were good, however, although expensive for what they were. When one of us finished her massage, she came back to reception and just stood there, unsure of what to do. No one helped or greeted her, so eventually she had to ask about the facilities, robes, etc. and wasn't even given the correct footwear that everyone else was wearing. There are no towels for drying after the spa unless asked for. The facilities aren't that good - the indoor spa pool which is like a giant jacuzzi, a small steam room, two saunas and a so-called relaxation room consisting of four loungers and some orange juice, which was difficult to relax in wearing sodden robes! The spa building is hideous, a concrete block. The receptionists seemingly disliked the clients, their attitude was quite rude and they were more interested in talking to other members of staff than us. You also have to buy swimming hats at 3 euro each, which rip immediately you put them on! I wouldn't recommend this spa at all - four massages and swimming caps cost over €200! You are not made to feel welcome by the receptionists. The little village is quite pretty though.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC