Dear Sir/Madam,
I have just returned from a weeks stay in a sea view apartment at Rocha Brava. Overall the holiday was great and the apartment was great, especially the view, area and the everyday cleaning of the apartment. Unfortunately, all of this was let down by the attitude of the reception staff. Luckily, I only asked them three questions, such as Where's the pool? Where can I rent a car? and can I use the phone?, each time I was greated with a miserable look and a question like What? instead of an answer. The worst came when we were going to reception to meet our transfer, we had to use the parasol as an umbrella as it was raining very heavily, the receptionist was very unpleasant towards us because he will have to return the parasol and didn't seem to understand or care that we would have been soaked through on our flight home if we hadn't used the parasol. I really think these receptionists, we dealt with four through the week and all were quite unpleasant towards us, need to be retrained or replaced as they don't suit the job. I, a former receptionist myself, understand that it can be a very difficult unrewarding job and some guests really don't deserve a polite greeting and smiles, however, a professional receptionist should treat every individual the same and should understand it is their job to be polite to customers as they represent the business on the front line.
Regards,
Derek Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC