Apartments Regina, Albuferia =WORST ACCOMMODATION EVER! Venere Holiday Accommodation Company = WORST ACCOMMODATION COMPANY EVER! I booked this accommodation over the telephone with Venere. Firstly I was told that transfers were included with this deal when I called Venere to book Regina Apartments, Albuferia. There were no transfers included! When we arrived at the accommodation@ 4pm we were told to come back in 2 hours that the accommodation was not ready! Strange as the stated check-out time is 11am! On arriving back we were shocked at the accommodation we were given. The apartment was small, old and the smell of disinfectant was enough to send anyone into a coma. The air-conditioning did not work, nor the television. The “self-catering” element of the apartment comprised of a 2 ringed electric hob (no oven, or grill), a microwave and a kettle (from which little particles of the heating element came off into the water once boiled!) I told staff about the air-conditioning and the tv and was told neither could be fixed until the next day. . I asked to be transferred to their sister hotel but again, was told they were all full. I asked to speak to the manager and was told he was not in until the following morning. We spend a very uncomfortable night in the hot, smelly apartment with the noise of cars and disco music coming through the open windows all night. So much for the “quiet location!” I emailed the sales rep in Venere who had confirmed my booking to complain but to also ask for urgent help as I was deeply concerned for my elderly father’s welfare in such conditions. So much for customer service, I am STILL waiting for a reply! We got moved to another apartment, which, again was old and smelled like it had not been aired. The microwave had no turn-table plate and the tea-pot leaked. The fridge door was half disintegrated and the entire place was run down. Across the street there was disco music blaring until 4am each night. When I asked the manager about moving to a quieter apartment (at the rear of the building) he said it was a noisy area in general…if I was told this by the Venere rep I would most definitely not have booked this accommodation. On several occasions, late at night (when I was woken from the noise across the street) I saw cockroaches in the bathroom and kitchen work-top area. When I brought this to the attention of the staff I was told this was normal for the time of year! I think not! I have stayed in several hot countries before where cockroaches exist and have not had to share accommodation with them! Don’t ever book with this company or if you do, don’t expect any level of customer service or help if things go wrong!
- Regina Tourist Apartments Albufeira
