I booked this holiday as a surprise for my husband after we got married. I paid nearly £800.00 with Thomas Cook and I can quite categorically say that after 15 holidays this was by far the worst appartments I have every stayed in. A bedsit in afghanistan would have been more pleasant. We were supposed to be getting a 3* Thomas Cook property however it was a 1-2 sun Sunset property that I bought on the recommendation of the travel agent. I have been on several holidays and we usually go for a basic clean 3 * just to put it into perspective and I have to say another couple who were staying in the hotel did have a newly refurbished room, however there were only 2 rooms that had been done. I stayed in the edifico block around the corner from the main entrance. It was basically like a flat you would rent if you lived in Portugal not a hotel accomodation block that you would be expecting for £400.00 per person. It is not like your standard hotel its more like a block of flats. I will add now that this accomodaaction has been removed from the Thomas Cook portfolio. You had to go through a metal grill (for our safety apparantly) and this was locked on a night, as soon as the door opened it smelled damp and musty and like wee. We walked in took one look around and walked out and phoned our rep to complain. Everything about the room was not right - mould growing on the ceiling and round the fan, there was dirt marks on the walls, sockets hanging off the walls and the bed sheets had so many marks on we slept fully clothed in the clothes we travelled in. I didnt expect the Ritz however clean and smell free would be the minimum you would expect. As I said earlier we arent fussy as we are always out doing things, but it was honestly so disgusting I couldnt have put up with it and stayed there. The pool is also only 6ft wide by 12 ft long if youre lucky. We complained and were moved to another hotel for £200 which we had to pay and were told we'd be refunded and werent. I can honestly say I would not recommend this place to anyone, even for a stag or hen party. I can honestly say it was the worst holiday of my life and I will never go back to Portugal as a result. Also for anyone considering Portugal, they tried to sell us drugs every night we were there and I would not suggest this resort for families at all.
- Duas Palmeras Apartments Albufeira
