I recently spent a week in montechoro clube 99. i travelled with 3 children ages ranging from 5 -14 and my mother. we arrived at the hotel at 1.15 in the day and they told us our bungalow was not ready but to come back in half an hour, but after an hour it still was not ready, Finally at 4 oclock we got into it, they told us it needed a big cleaning and that was what caused the delay. T he bungalow was lovely , exactly what i had requested directly opposite the pool. The pool was lovely , very clean and not very busy so it was very easy to watch the children, so after the bad start we were happy enough. Thankfully my husband and i decided to sleep downstairs because at 4.00 in the morning i was woken to breaking glass. i thought somebody was breaking in. My husband looked out the window and saw 2 guys standing at the front firing bottles at the windows.They broke the toilet window and stood outside staring in for ten minutes. Itwas acomplete nightmare. I rang reception and asked for help, at this stage the children were up and extremly frightened. 10 to 15 min later a security gaurd from the hotel arrived.He looked around, handed my husband a baseball bat and asked my husband to help him look for them! Naturally they were gone. So no sleep night one! In the morning the manager at reception told us these things happen and is totally out of their control.They moved us to a villa behind the hotel which was fine, but all the villas have shutters on the windows for security which is quiet off putting after night one. Ther was graffiti on the wall outside this villa saying"we are watching you" and "thieves around". Children can read!!"The rest of the week was fine , little things like when the toilet upstairs was flushed the smell of sewage downstairs was terrible and lingered for hours. W e made acomplaint to management about the whole thing .He smiled nicely abd told me he would look into it.From what i heard all week they are well used to getting complaints. It turned out there was a major party for 3 nights in a row in the first place we had been given and the guys came back to get revenge on the people who had been staying there. Basically we spent our nights afraid. If anybody threathens you in the bungalows or villas you are really on your own. When we were checking out at 4 am in the morning the girl at reception was rude and unfriendly. At the end of the day you work hard for your holiday, i dont expect 5 star in sef catering, but i never had to complain anywhere i stayed before . Montechoro Clube 99 never again.
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