Firstly, upon arrival at the Empire, the clerk told me that the hotel was full ('It was a busy weekend and there we are' said the unhelpful individual) and despite paying up front and having booked 8 weeks in advance, I was told my booking was not guaranteed. I was also informed I would have to stay in another hotel - the Hotel Washington which was not my choice and considerably below my basic standards.
When I refused, I was firstly told that the Manager was off the premesis until the following day. I stood my ground and the manager mysteriously appeared minutes later.
A room was also found and upon arrival I wish I had simply cancelled and walked away. The room had a non working desk lamp, holes in the curtain and a strange plastic clad bathroom area reminiscent of the inside of an old portakabin.
Oveall, you can get much better value at the Hofkammers, Louisa or Ter Kade hotels. I will not be staying at the Empire again.
- Empire Hotel Ostende
