Was quite worried about my trip after reading some of the reviews on here but we were pleasantly surprised. Although hotel is on a dual carriageway this wasn't any problem for noise as room was towards back of hotel. Hotel lobby and reception area are decorated to a high standard. The room was clean and looked as though it had recently been decorated however the finishing touches had been left, our room didn't have a light above the bed just the wire left hanging, but there were other lights in the room. The carpets in the hallway were not fitted properly and were causing trip hazards. We didnt book in for breakfast as we don't like being given times to eat but I feel the hotel could be improved by offering snacks and light bites served in the bar, lobby/relaxing areas. We arrived early and the receptionist was very helpful and we were able to leave our luggage in a secure room to enable us to explore the surrounding area, also when we left booking out was 11.00 and we left luggage until 16.00. We enjoyed our stay and would definitely stay again at a later date.

We came to the hotel through a Groupon voucher deal - hotel plus Eurostar. The room itself was lovely, a bright loft room which was spacious and comfortable. The really significant negative point was the attitude of the staff, right from check-in - we arrived at 1.45 pm and were bluntly told that check-in was from 3 pm. We left our bags and came back later. We must have seen four different reception people and none of them did more than the basis minimum. On the first morning, we cam back to the room and found that the cleaner was in the room - she made no suggestion that she come back later and almost immediately answered her mobile phone, which on she had a loud conversation when we were trying to work on our laptops before going out. She then finished her call - and dialed another one!

Breakfast was very basic and the staff minimal, so that by the end of the breakfast sitting, debris is all around. The food quality was poor: the second day we took our own fruit from a supermarket. The same went fro the shampoo, shower gel etc in the room.

In terms of value-for-money, if you can get this place cheaply, the location is close to the tourist sights in Bruges, and it is at least somewhere clean to sleep.

Stayed here with my wife in late November 2011. The few parking spaces in the back were full, but parking in the garage a few minutes away actually turned out to be better. The garage was reasonable and we were able to leave the car there the next day after we checked out and wanted to walk around town. The older part of the city is a only short walk away. The lobby to the hotel was nice, which was good because that's the only place we could access the wifi - it didn't reach down to our room. The room was clean and pretty simple, two twin beds pushed together. Not fancy, but we were only there to sleep. You could hear people walk by, but it quieted down so we slept soundly. Breakfast was sufficient, but go into the old city to get a great cup of coffee.

Ok, so the location next to an urban dual carriageway isn't ideal but it is central & only a 10 minute walk into town & a very short taxi ride from the train station. And yes, there is a feint odour of sewage outside the hotel & slightly feinter still in reception but I didn't notice it anywhere else. I suspect it is canal related! It really wasn't a major issue though.

So the good things: nicely refurbished hotel (very recent seemingly), mostly friendly staff (although one older female receptionist was rather curt!), STUNNING bedroom (Royal Suite on top floor with dedicated private staircase, topiary, his & hers brass sinks, great shower, iPod dock, flat screen tv etc.....), indoor pool (we didn't get time to use it!)

Not so good things: hotel is woefully understaffed meaning that we had to wait ages to collect room keys on a couple of occasions despite ringing the bell repeatedly. Breakfast is disappointing (self-service buffet a bit like Holiday Inn Express) and doesn't include "proper" coffee! (just a push-button machine) - we chose to have breakfast in a café on our 2nd morning being coffee addicts! Mini-bar was empty in bedroom!