It's not a five star hotel, perhaps a boutique four star hotel.
We were expecting another kind of hotel.
Don't get me wrong, the hotel is luxurious and the service is attentive, but we found it a little "subpar" in comparison with other five star hotels we have stayed.

Based on the Tripadvisor reviews we decided to stay at the Pandhotel for our honeymoon.
Although we got married in the summer, we waited until December to go on our honeymoon since my wife wanted to see Bruges during the Christmas period.
And it was worth the wait...
What an amazing hotel, in the most beautiful city in Europe!
Forget Paris, Bruges is where you need to be…this is where true romance can be found.
The Christmas decorations, the illuminations in the evening, the swans on the Lake of Love in the moonlight, the quaint little houses, this whole place is really amazing.
Words cannot express what a great time we had.
The service at the hotel is incredible. Everybody is extremely polite and go out of their way to assist.
Nothing is too much trouble. Some nice touches made our honeymoon extra special. Some complimentary Champagne, rose petals on the bed and some candles.
They allocated us one of the nicest Jr Suites, situated on the fourth floor with a breathtaking rooftop view.
Sitting in your bathtub overlooking the illuminated bell tower, drinking some of the finest Champagne, who could not get used to this?
The reception staff helped us book an exciting Segway tour and recommended some exquisite restaurants.
After a day of strolling through the city we sat in the lounge in front of the fireplace, having a hot chocolate, admiring the huge Christmas tree.
We had in-room breakfast which was served very efficiently and was delicious, the eggs yummy…
This stay was everything and more we wanted our honeymoon to be.

To celebrate the New Year, me and my husband treated ourselves to a nice romantic weekend.

From the moment you arrive at the entrance of the Pandhotel, you are treated like royalty.

We arrived by car and immediately we were greeted and shown a parking space and the porter helped us with the luggage.

We had expected a good four star hotel but this is a four star hotel with five star service, they must have a word class training program for every staff member.

Everyone gives you the impression that they want you to have the time of your life, and we really did…

We had booked the Ralph Lauren Mastersuite and it was exquisite. The bedroom was unusually large for a boutique hotel. There was a sitting area with a flatscreen television, the granite bathroom was very spacious, with two sinks, a separate walk-in shower and a jacuzzi bath tub…if you want luxury, this is what you will get in this hotel. We had some Champagne out of the well stocked minibar and were so comfortable in the room we did not even want to go out for dinner anymore.

The room was decorated with very exclusive fabrics and the linen was immaculately clean.

Really we could not fault anything.

In the morning we were greeted by a lovely couple, serving the breakfast in a country-style breakfast room. We do not know if it were the fresh eggs and bread baked on the Aga stove which made the breakfast so special, or the friendliness and atmosphere but it this was the best breakfast we ever tasted.
We will recommend this hotel to all our friends and acquaintances and cannot wait to return to this fabulous place.

We stayed in the Pand Hotel in February 2011. The hotel is in the perfect location for Bruges - a 30 second walk from the most beautiful area of the town, and no more than a 10 minute walk from everything we wanted to see. Our room (a Ralph Laurent junior suite) was pleasant, but not to my taste (if you're a textiles fan I'm sure it's a lovely classic look, but to my untutored eye it looked a little dated!). The hotel lounge is very comfortable, and the staff are very pleasant and helpful.