Since my previous review I stayed multiple times and since ,service level seems to go down. Front desk staff is less personal and friendly, rooms require maintenance - especially bathrooms require extra cleaning.(smell).
Hotel is building a new wing , I hope its not going to be the final part of the worsening- in the meanwhile it causes a lot of noise due to the costruction...so no silent wake up.
Still one of the best places to stay in Leuven area- but not for long any more if they don't turn around their customer orientation and stop saving money ; upgrade of staff friendliness and customer assistance is badly neded- and start maintaining rooms and bathrooms.
- Klooster Hotel Leuven
