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Novotel Leuven Centrum – reviews, photos

3.0 of 5
Vuurkruisenlaan 4, Leuven 3000, Belgium
Hotel amenities
Novotel Leuven Centrum
Novotel Leuven Centrum
Novotel Leuven Centrum
Novotel Leuven Centrum
Novotel Leuven Centrum
Novotel Leuven Centrum
Ranked #2 of 17 hotels in Leuven
4.0 of 5 stars 107 Reviews
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107 reviews from our community

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Traveller rating
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Date Rating
Petersfield, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Extremely comfortable hotel”
5 of 5 stars Reviewed 19 December 2011

Mum and I were on a Christmas Market trip visiting Brussels, Antwerp and Lille and stayed at the Novotel in Leuven. It was well placed for all the visits and you could walk into Leuven centre in about 15-20 minutes although some of this was along a busy road.
The hotel is between two busy roads so not picturesque but is very well insulated so you are not troubled by road noise in your room. It is modern with all the amenities you would expect including a very comfortable large bed and a choice of pillow softness! The food was all buffet style and of a very good quality. The choice for breakfast was huge and for the evening meal you had a choice of fish, meat or vege. The only problem was our wine often didn't turn up until we were nearly on the desert course but I think the chap was under training. The staff were all very helpful and the checking in procedure was the quickest and most efficient I have ever come across.
All in all a very pleasant and comfortable stay.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northumberland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Helpful barman !!”
4 of 5 stars Reviewed 30 November 2011

I arrived late in Leuven on a Sunday evening, due to a delayed flight and along with colleagues was keen to find some food. As the hotel kitchen was closed and there was no room service availability (room for improvement!), we were directed to the town centre nearby, by the check-in assistant, but a tour of the city centre on foot proved fruitless.
Starving, we returned to the hotel, facing the prospect of some nuts from the bar and a raid on the mini-bar. The helpful barman phone a local turkish pizza delivery service for us and in 20 mins we were tucking into some welcome comfort food, and some Stella Artois. Not quite what we had been hoping for, but top marks for the barman!!
Otherwise -- very comfortable, well appointed rooms, modern decor and facilities. Breakfast was not included and as other reviewers have stated, IS quite expensive, but excellent quality and choice.
I would recommend, but make sure you eat early in Leuven, especially on a Sunday !!

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ottersum
Top Contributor
81 reviews 81 reviews
Reviews in 62 cities Reviews in 62 cities
175 helpful votes 175 helpful votes
“Splendid hotel near train station and city centre”
4 of 5 stars Reviewed 24 November 2011

Novotel Leuven is a large rather modern, hughe building situated apposite the Stella Artois Brewery. The train/bus station and the start of the city centre are at a distance of about seven minutes on foot. The hotel is sandwiched between two fairly busy roads, but the rooms are very well soundproofed. Entering the hotel you will find a large hall with two elevators and a large desk, an internet corner with two computers (which can be used for free during 20 minutes), the bar, the breakfast room and the separate dining room. It all looks clean and modern. The hotel has its own parking: 12,50 euro for the first day and 10,50 euro for the continuing days.
Check in/ check out went very smoothly and the staff is very kind and helpful.

We occupied room 518 which is a very large one with separate bathroom and separate toilet, all impeccable clean. The room is tastefully decorated and has a large box spring double bed. Opposite the bed there is a large LCD-TV with about 30 channels in different languages. At one side of the TV there is a working table with internet connection, at the other side you will find a mini bar, a safe, coffee/tea facilities and a small hallway with wardrobe. The large window is very well soundproofed. All in all an excellent room, but with one problem: the room is too hot. We stayed three nights in November 2011 and the first night we could hardly sleep because of the temperature of the room. The night after we started getting used to it gradually, and it became slightly better although not ideal. Opening the window is not an option because of the noise of the brewery. When we checked out we told the lady at the desk our problem and she would ask the mechanic to look after it. SO, perhaps the problem has been solved.
The bathroom has a perfect shower (no bath tub), and all kinds of amenities including two towels per person.

The hot/cold breakfast buffet is one of the best ever: several kinds of bread and sweeties/pastries, a lot of milk, meat and cheese products. There are several kinds of juices and fresh oranges can be squeezed by yourself. The hot breakfast buffet consists of scrambles eggs, ham, sausages, etc. Here too, staff is very kind and helpful. We once had diner which was of poor quality and overpriced.

All in all the hotel is very recommendable, especially because of the 3=2 offer we got at De Jong Intra booking office.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eindhoven, The Netherlands
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Bad service”
3 of 5 stars Reviewed 12 November 2011 via mobile

The hotel room is clean, the breakfast goog but extremelly expensive. The reception worker, somebody wit first name starting with P behaving unprofessionaly and having no maners! Bad service!

  • Stayed November 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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SophieVanRiet, Front Office Manager at Novotel Leuven Centrum, responded to this review
15 November 2011
Dear Madam,

Thank you for taking the time to tell us about your experience at (name hotel).
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dehradun, Uttarakhand, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Place to stay in Brussells”
5 of 5 stars Reviewed 4 November 2011
1
person found this review helpful

Beautiful hotel situated on main road, Near to railway station Leuven, just on walking distance. Excellent Hospitality and embiance of rooms and lobby. Beutiful Bar and restaurant with delicious food. Hotel saff is very courtious. Its all WIFI but still computers are availabe in lobby for internet access and videogames and your day day requirements of online services.

Room Tip: Front and back both sides are open towards min road.
See more room tips
  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Novotel Leuven Centrum

  • Novotel Leuven
  • Leuven Novotel
  • Accor Leuven Centrum
Address: Vuurkruisenlaan 4, Leuven 3000, Belgium
Price range (per night):* INR4,985 - 10,866

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