Friendly staff, but they forget why they are in business - taking care of customers. In the morning I left the key at the desk of the hotel, even though I was not knowing when I would be back. The reception closed at 23.00h. I knew. The staff would take care of the key and make sure that I would find the key somewhere when I should be back after 23.00h. The key was nowhere to be found when I came back at the hotel at 23.45h, needing the toilet badly. This made me feel incredibly helpless and abandoned. The telephone number of the hotel was nowhere to be found, so I was lucky the reach Information who gave me the right number. When one of the staff came to the hotel 30 minutes later, he even tried to blame me for the situation I was in! Clearly these people don't communicate with each other and are not trustworthy. To be treated badly if 1 thing, but to the forgotten about is the worst feeling in the world. I got 30% compensation off the price, but the feeling stays ....

In my short trip to Belgium I needed good located hotel for two nights of sleep. I choosed this hotel mostly by location and didnt expect much. Warm welcome from receptions man was extremely pleasant. He told me much about orientation and transportation in Ghent, gave me maps and told about other helpful information. When I saw room, it was my second pleasant news. It was big and comfortable, with good furniture and cozy beds. Bathroom was okey. Teapot was somewhat disappointment, because of limescale and that was only minor negative room aspect for me. Room view was good. Didn't hear any noise from outside or inside. Internet was fast enough.
Main train station in 5 minutes walk - very convinient. Pair of night shops near hotel entrance.
Every time when I came in or going out, I was greeted with warm smile from staff.
Overall I'm enjoyed my stay and recomending this hotel.

Arrived for a three day short stay and my heart sank as I drove up to the front of the Hotel. It is in a very shabby area, close to the Station but home to drunks and people you really do not want to be close to. Ghent was tatty. Shabby and could said to be dirty. It was very commercial and lacked any tourist feel. Uneven payements. OK, it has a few churches and some old buildings and the odd canal..but compared to Brugges it is a dump of the highest order.

The Hotel was very poor. It is essentially a single chap who owns and runs it. It is one up from a doss house. The corridors are very narrow and dark. It is a Hotel from the 1970's and decent people should avoid it.

Having stayed there, I do not recognise any of the positive remarks made abuot this place. You have been warned.

I stayed here for one night on a business trip. The hotel is really close to the station and doenst look charming from outside neither does the lobby.
However the staff was really friendly and made me instantly feel welcome.
Breakfast was overwhelming considering that this is a 3 star hotel. The room was more specious than in some 5 star chains and well decorated, with a good desk, nice tv, comfortable chairs, lots of different lamps that could be adjusted precisely as you wanted (especially the ones next to the bed) FREE INTERNET and a fan. The bathroom was small but modern and had a bath.
Unfortunately the quality of the mattress and the pillow were disappointing compared to the rest of the room. If these would approve this place would be a real gem.