The hotel is very well located but the bedroom was a disappointment. It should have been redone some five years ago. The carpet was aged and full of dirty spots. The vent in the bathroom was not working. The toilet flush was often broken with water running on and on. The wall paper was torn and dirty. The sheets had holes (that had been repaired) and were obviously not new. My five-year old daughter was eaten by mosquitoes at night. It was impossible to have internet in the room even though we paid for it (I should add that they reimbursed us the internet fee and let us use it for free in the lobby which was in another building). We filled an evaluation form, explaining our complaints, and for the following four days they told us: "your letter is being sent to the management... your letter is being sent to the management". Obviously, the management is not easy to be reached.
- Gravensteen Hotel Ghent
