The room was neat and clean. The places we needed to be were accessable both by tram and train. The staff were friendly. I enjoyed my 5-night stay there and would stay there again.

The hotel is located about 3 minutes from the railway station. There is a tram stop right in front of it so getting to town is no problem during the day, but you will probably need a taxi if you stay out late.
The hotel has obviously been redecorated recently and the reception and the room were very nice. The corridors in between however are pretty scary - until you enter your room and realize that the room itself is nice and modern like the reception. The room was a good size, clean and modern, and the bathroom had a bath. The only (small) problem was the smell of smoke when we arrived. There was also a good selection of food for breakfast.

Just to keep it short:

Good:
- Price

Bad:
- Bathroom (smelly, and a lot of mold)
- Curtains, some were coming of the wall!!!
- Noise: There is a lot of noise from the area
- Location: Not centrally. a far walk from the citycenter
- Breakfast at exactly 7am, not 1 minute earlier!! Far too late for many business people!

We needed a hotel in Ghent for one night and decided to stay in this Best Western thinking "how bad can a chain hotel be"? We were given a room that was on the 1st floor. Although the rooms had no smoking signs on the doors, there was a very smokey smell in the hall. The room was bare but acceptable until I saw the crumbs on the carpet and the peeling paint above the shower. I asked the desk clerk for an extra pillow and was told that there was one in my room. Yes there was one extra pillow but as there were two of us, I wanted one too. I was given another pillow but one without a pillowcase. Breakfast was included and there was a good selection of items on the sixth floor buffet. The lady who was there was friendly and wished us well when we left. No problem there. There is a tram stop outside the door and the Central train station is a five minute walk away. There are some interesting restaurants, shops and bars close to this hotel. All in all, this is not a hotel for a long stay unless you're used to this type of place. I like my hotels clean, and to have the appearance of being cared for. There was an impersonal feel about this hotel. I guess, as an American I expect a better level of service and pride of place.