On our arrival to the Novotel Gent Centrum, our stay there was sadly not quite as enjoyable as we expected. We found check-in very swift and the lobby area and bar very modern and stylish however, what was off putting was the strong smell of sewerage that hung in the air. The rooms were average and of a good size but a good nights sleep was almost impossible due to the noise from an alley way which was cobbled, and every morning the deliveries drivers would bring the trolleys up the alley way to off load. Also, very close by is a square, and we experienced people of all hours passing through the alley way being of course, slightly merry to say the least but most of all... The church bells (although I love them) never ever stopped ringing so, my advise would be to request a room that faces inwards towards the swimming pool - courtyard view. That way you would be sheltered from the side and the front of the hotel were people and holiday coaches pass and stop off. Food was average and drinks usual hotel prices. My main concern though was the hostile nature of two members of restaurant staff who were extremely unprofessional, one being the restaurant manager. If they can't deal with calm and reasonable guests then there is something very wrong, and I would expect a staff member no matter what rank or role, to have some professionalism in the work place. I hope training needs are identified and amended swiftly because we tried to make a complaint, and to no avail. Them aside most staff were friendly and helpful, as are the locals and we will return to Ghent, it's just so charming however we will be staying elsewhere on our return visit.

The hotel is ideally situated for the centre of Ghent with its many attractions although finding your way by car is a nightmare and parking at the hotel limited and expensive.
Disappointingly reception on arrival was not up to expectations. We were allocated two rooms,one specifically for disabled and thus lacking the standard comforts,chairs etc and the other where the heating did not work. the attitude of the receptionist bordered on the surly and no attempt was made to address the situation - claimimg that the hotel was full which it was not athe time of our arrival.
Maid service was a bit slack, no attempt was made to remove empty glasses or bottles throughout our five night stay.
Beyond that the friendliness and helpfulness of the rest of the staff was exceptional.

Good standard as most novotel hotels, excellent central location (parking underground at the hotel is limited and expensive - you can park at Sofitel if its packed, but there is parking on the streets nearby). Breakfast is good if expensive. The rooms are always clean and quiet and there is a nice bar if you can't be bothered to explore Ghent.

We really enjoyed our stay at this well positioned hotel. The rooms were clean and the beds very comfortable. The food was varied, very well cooked and very well presented. The staff were excellent, friendly and very helpful. The central position ment very easy access to shops, bars and public transport as well as to the historic buildings of the city. Would like to return again next New Year if not sooner. An Excellent Hotel.