I stayed her on saturday night and lasted 5 minutes here is the letter of complaint i have sent to the booking agent which tell sits own story:

i have just returned yesterday from a holiday around Europe. Me and my partner visited Germany, Switzerland, and Austria etc and booked all our hotels through *** They where no problems whatsoever as we regularly use your site and find it extremely useful.

However I would like to bring to your attention an incident which occurred on our last night of travel. We we’re travelling back to dunkerque to get our ferry to dover and booked to stay Saturday night (24.07.2010) at the Premierre Classe Liege. As far as I could make out of your website this was a basic stop-over (no frills) hotel with the feedback reflecting this.

However what we witnessed upon our arrival Saturday night was shocking. We arrived to find a run down building and had to make our way past several prostitutes to get to reception. Once inside we showed our booking.com receipt and paid for 49 Euros including city taxes for the room. We then we’re let out a back of hotel and pointed towards direction of room. Concierge locked this behind us.

What we found was shocking. More prostitutes waiting on back steps. Once we passed these there were several drug addicts lying on the floor outside one of the rooms on our level. In the gardens there were over people screaming shouting and a number of dogs running loose barking. It was like a movie scene. Once we opened the door the room. The sight that greeted us was awful. Ok I expected basic but this made Alcatraz look like the Ritz. Stains all over sheets, bad smell etc. window had no lock on it and was open.

My partner was extremely shocked at once she had just witnessed upon arrival and once in the room actually started crying as it was that bad,. It was late and the last night of our holiday and we just wanted to get a nights rest.

As you can see by my details we booked all of our hotels through YOU and will continue to do so. We had lovely accommodation in Switzerland and Germany and could have asked for more. We were not expecting much from the hotel and I have stayed in many basic hostels over the years but this is something else.

We we’re in the room for less than five minutes and walked back down to reception. I knocked on the glass in the back window but was simply ignored. With the people hanging around my partner was absolutely terrified. We walked round the back of the hotel to the car park and tried to find another hotel in the area over the phone. as it was 11.30pm this was a problem and we actually drove to the nearest service station and slept in the car.

Obviously not a nice way to end a holiday and I can assure you that it was not a decision that we made lightly. I would like to make a formal complaint regarding this. I can tell you now that the hotel is obviously a “brass house” as it would be known in Liverpool. The staff are obviously aware and part of this. As we were sitting in the across deciding what to do in the car park we witnessed “gentlemen” leaving and entering the building with “ladies of the night”

The money is not the issue here as it was only 49 Euros for the night. It was the situation that we found ourselves in. Luckily it did not spoil our trip to much as we both have a sense of humour.

I’m not sure what your procedure is but someone needs to visit this place on a weekend at roughly the same time and see for yourselves. How this has managed to get on to the website I do not know

I look forward to your response

AVOID AT ALL COSTS