But nice big room! The free internet did not work! Service terrible but this is not unusual in belgium! Would stay here again if all other fails!

Our travel agent booked this hotel for us and our experience was quite bad. First of all the hotel is far from the city center, and there's no place to go after the night falls. Our last night in the hotel was the highlight of the trip, we where sleeping in a bedroom in the first floor and someone tried to break into our room at 3 a.m. through the window. We couldn't tell till the next day because there's no one at the front desk from 12 a.m. to 7 a.m. I let the owner know the next morning and he didn't do anything, he just said, "I don't know", of course he wasn't there. He never apologize or ask us if we where alright, he just turned around and go. The only helpful person in the hotel was the young boy in the afternoon at the front desk. I just don't recommend this place.

Company booked online through trip advisor for a one night stay and thankfully it was only the one night. Customer service was terrible-opened the door- gave room key and pointed to lift. room absolutely stank of smoke and both myself and my partner felt sick throughout the night. the room looked clean if a bit out of date but the smell just made it seem dank and disgusting. breakfast served until 10.30 but when i went down at 10.15 there was a small pain au chocolate left and 2 yoghurt's- when i asked if there was anymore breakfast i was told very rudely that breakfast is finished at 1030 and it wasnt his job. personally we couldnt wait to leave

This hotel effectively ripped us off 63 EUR. We had made a reservation for three nights but decided to cancel in favour of another hotel because we preferred staying in the centre after all. Although the Neufchatel's hotel personnel assured us over the telephone that our cancellation was still possible cost-free (more than 24 hours before arrival), we learned now that they will charge us for the full first night. Had we known this before, we could have easily cancelled our alternative hotel choice for free, which was much more accommodating (Aris Grand Place), but due to the wrong information given and the inflexibility of the Neufchatel, we lost the money. Extremely bad customer service.