Had to stay the area where my clients stayed so I booked here.

Room just like average or less for what you pay what you get.
Door was broken I was not sure about the security. Pretty noisy out side.

Check in young staff was friendly but check out staff (an old indian looking man) next morning was really nasty to me.

I had to pick up my clients at 8am then off to the airport for another meeting in Zurich, but this receptionist was not helpful at all, kept chatting with his collegue. He refused to order a taxi and even called me "crazy" as he said I was too stupid not to understand morning traffics and impossible to order a taxi in brussels.

I walked down to the hotel where my clients stayed, as I usually expect a service from any hotel, their hotel arranged a taxi for us right away so we did not have to miss our meeting.

Will never come back here again.

I hated this hotel because it ruined my only week-end with my family who came from Europe. First of all, the hotel knew that we had two babies and they put us in 2 rooms where you have no elevator only stairs and we had to carry the strollers every time we go down. What a disaster. And they could only say sorry... It doesn't help.

Second of all, my husband ate salad and he had a food poisoning for 2 days. He was stucked in the room vomiting and very sick and the next day, I ate chicken in the open buffet, I had the same story. The only thing they say again is sorry..... It doesn't help again.

In the breakfast, the waitressess are in the moon. They talk between them and don't serve. You want a tea and they don't bring it until you ask 5 times and you feel bizarre because you insisted. TERRIBLE.

I wrote the comments in the hotel and I will never ever go there back and recommend to anybody. One last thing, we called the room service to order a perrier because we were very sick. They told us to go downstairs and take it by our selves because there is nobody to bring it. I am very very disapponted. I wish I never went there. It was my husband's idea. But, it happens. Listen to me....... Don't even think to try it.

Jade

Friendly staff, good location, but otherwise thoroughly disappointing.

I felt unsafe lying in bed under a mirrored tiled ceiling (!!!) that was coming unstuck.

Paper thin partitions between rooms.

Day to day cleaning ok, but needs thorough refurbishment.

My camera was stolen from my room, while I was having breakfast in the hotel lobby. Interestingly, I found out that three other clients (three rooms) faced the same problem. Apparently, someone realized that the hotel’s clients were having breakfast and took advantage of the situation

I complained to the hotel; however they did nothing about it.

Should I say something else?