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Citadines Toison d'Or Hotel – reviews, photos

3.0 of 5
61-63 Ave de la Toison d'Or, Brussels 1060, Belgium
Hotel amenities
Citadines Toison d'Or Hotel
Citadines Toison d'Or Hotel
Citadines Toison d'Or Hotel
Citadines Toison d'Or Hotel
Citadines Toison d'Or Hotel
Citadines Toison d'Or Hotel
Ranked #72 of 210 hotels in Brussels
3.5 of 5 stars 132 Reviews
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132 reviews from our community

    Trip type
Traveller rating
    31
    66
    19
    11
    5
Date Rating
Vilnius, Lithuania
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Enjoyed it and will probably be back”
5 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

I have stayed in the hotel on a business trip and enjoyed it immensely. Location is perfect - close to metro, so you can easily go to any part of the city. It might be a bit noisy if your windows look over the avenue, but mine were looking over the side street, so it was ok ;) The room amenities were perfect - a little kitchenette with everything you need and even a dishwasher, a flat-screen TV with USB port, which was a pleasant surprise, WiFi transmitter in every room so the quality of connection was absolutely wonderful. The bed was comfortable, the bathroom clean... In short - c'etait parfait :) No critical remarks towards the staff - everyone was helpful and nice. You can borrow umbrellas and shopping trolleys from the hotel :) And the room rate was better than I expected. Would definitely recommend.

Room Tip: There is a small supermarket (Delhaize) around the corner, open from 8 to 8, in case you need someth...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cardiff, United Kingdom
Contributor
17 reviews 17 reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Good business option”
4 of 5 stars Reviewed 26 January 2012

I travel regularly to Brussels and normally stay at Citadines Toison D'or if they have space and a reasonable price. There is a small kitchenette which is good for preparing breakfast or even a simple evening meal. I like the freedom this provides in comparison to a standard hotel.

The location is good for meetings in central Brussels and the hotel is just a minute from the metro.

I have found the room quality a little mixed; some of the rooms are a bit tired but there does seem to be a renovation programme. I agree with other comments that you should ask for a room at the back or on a higher floor.

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Situatedness about Citadines Toison d'Or Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Pleasant staff, nice location, comfortable room.”
4 of 5 stars Reviewed 28 October 2011
1
person found this review helpful

The hotel is situated within a minute walsk of the Louise underground station in an area full of designer shops and a wide choice of bars and restaurants. Check-in was simple and the staff friendly and the room was adequate for my needs. I was on the first floor overlooking a side street and there was a full height balcony door witha railing to lean on and watch the world go by. The room has basic kitchen facilities, hot plate, fridge, microwave, kettle and toaster with a small dishwasher. Directly round the corner on the street below my room window was a busy local mini-market which was well stocked and reasonably priced. The bed was comfortable and the room quiet apart from the usual city noises outside.

There was a free wired internet connection in the room and a wifi connection in the lobby/business area downstairs which unfortunately didn't extend to the rooms - a disapointment as i had no wifi for my phone in my room. The only other niggle is that the bathroom is at the opposite end of the aprtment to the toilet and there is no hand basin in the toilet so you have to wlak through the room to wash your hands after using the loo.

All in all though would ceratinly recommend this hotel

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great hotel , Great management , Great facilities”
4 of 5 stars Reviewed 21 October 2011
1
person found this review helpful

I have been in this hotel for many years , and always I have had many freinds and guests and every body has been happy , the hotel is in a good location and really comfortable , the frons desd manager Mr Charles Metto has always been helpful and very honest and serious although in these years many times I have had changes and so many ups and downs in the reservation he has always find a solution and that is the most important factor when you are organizing events or .. I strongly suggest this hotel to any one who needs an efficient and comfortable place in Brussels.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hadisaidi about Citadines Toison d'Or Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Starting to look a bit tired.”
3 of 5 stars Reviewed 15 September 2011

I returned to the Toison D'Or for the first time in several years this week and was a bit disappointed. The room look tired. The furniture and carpets had seen better days and the walls needed attention. The bin had not been emptied from previous occupant. Servicing not up to scratch in my view.

Several years ago this was relativiely upmarket executive accommodation but I would now look at other options particularly as this location tends to be no cheaper than many 3 star hotels in Brussels.

On the plus side you are only 1 minute from the metro (Louise) and there is a Delhaze supermarket just 30 seconds round the corner which is handy given that the room has its own kitchen

Note that there is free internet in the room but smart phone users should be aware that it is wired internet only - so will need to bring your laptop.

Room Tip: If you are looking for peace and quiet ask for a room facing inward rather than towards the street.
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  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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Ask TrevD about Citadines Toison d'Or Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benoit SCHIETECAT, General Manager at Citadines Toison d'Or Hotel, responded to this review
26 October 2011
Dear Trevor,

Thank you for sharing your feedback on TripAdvisor.

While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.
I am sorry to learn that the bin was not empty and it is not up to our usual standards. I have shared your feedback with our housekeeping team and they will be more vigilant to avoid a recurrence of this incident.

While I work with our maintenance department on how the property can be better maintained, I am pleased to advise that a second renovation program will start in 2012. This should also address most of the other issues you have raised in your feedback.

Thank you for your valued patronage. From all of us at Citadines Toison d'Or Brussels, we look forward to welcoming you again!

B. Schietecat.
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Additional Information about Citadines Toison d'Or Hotel

  • Citadines Toison d Or Hotel
  • Citadines Toison d Or Brussels
Address: 61-63 Ave de la Toison d'Or, Brussels 1060, Belgium
Price range (per night):* INR4,780 - 10,671

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