great service and value for money, a safe have if going to Brussels.

I have been staying at this hotel on business for a number of years. It has some decent rooms and some very poor ones - it is a bit of a lottery as to which you will get. Not all rooms have air-conditioning so during the summer your stay could be very pleasant or unbearable depending on which room you are allocated to. Also, some rooms are quite spacious whilst others are like a shoebox.

The Italian restaurant next door has now closed so the dining options in the evening in the area are extremely limited. Waterloo has a number of fine restaurants and bars but they are not within walking distance of this hotel. The hotel restaurant menu is very limited but sometimes it is OK to have a Pizza, a glass of wine and watch the Champions League football on a large screen in the bar area !

The rooms do have tea/coffee making facilities but the mini-bar is just an empty fridge ! Also. the windows can be opened.

The choices at breakfast are good, although they only have tiny bread rolls. Some of the local cheeses eg Paschendale on offer are excellent.

One good thing for the business traveller is that the hotel offers a free shuttle bus to the Waterloo Business Park but it is best to make a reservation the night before.

We stayed here in a group for a wedding, on the eve we went to have dinner with about 12 people. The waiter was obviously not interested in serving a large group of foreigners, who were not loud or disrespectful at all. He proceeded to serve us reluctantly with incredible rudeness and even yelled at one person who dared to ask why she didn't get any dessert while everyone else got theirs. The rooms are small for the relatively high price. The reservations service if the front desk is bad - don't reserve by e-mail, because most likely you won't get an answer, even if they did take your reserveation. The hotel manager, when the married couple wanted to book for a group, didn't return their calls for more than a week even after frequent repeated requests and messages. We have never been treated so badly in our lives. One of the guests in the party talked to a person who said he/she was the hotel manager, the married couple who had booked the rooms never heard from them. They live in Waterloo and will never recommend this hotel to anyone again. Go to the Grand Hotel Waterloo instead!

The Auberge is a couple of miles north of Waterloo itself, on the road to Brussels. The rooms are small, but adequate for a relatively short stay.
I found the restaurant (closed at weekends) quite poor, so would recommend driving for 5 minutes into Waterloo.
Internet access seems to be restricted to the "executive" rooms on the lower floor, which is a bit annoying.
Laundry service was efficient - clothes back the next day.