I stayed at this hotel for three nights in September 2011. At first, the hotel seems all right for the type of hotel. There is some obvious wear and tear in the hallways and rooms, but is also relatively clean.
The major problem with this hotel is that it is located in a less than desirable part of the city. On my first evening there, I was mugged by a group of young men less than a block away from this hotel. I then returned to the hotel, unharmed but shaken, and told the concierge at the reception about this incident. The concierge said absolutely nothing. After repeating my story, he just became defensive and said that these things can happen anywhere (which is true, but you would at the very least expect him to say that he's sorry for what happened). He then proceeded to discourage me from informing the police. He then reluctantly said that they were sorry, and told me good night, since he was apparently annoyed to have been bothered. It is not the hotel's fault that this happened, but the obvious lack of compassion and defensiveness from the part of the attending concierge was less than appreciated after having mugged.
Pickpockets are more frequent in this part of the city close to the Midi/Zuid train station (as confirmed with later discussions with a ticket agent and a colleague that has visited Brussels quite often. The later was able to guess in what part of Brussels this happened after I told him this happened.
In addition, the water pressure and temperature are very unstable, even at 5:30 AM on a Sunday morning! I also did not receive a requested wake up call one morning (had to catch an early flight). I did not miss my flight, but only because I bought an alarm clock (since I had lost all confidence on the first night).
Overall, bad service in a bad part of town.

This hotel is decorated with a modern charm. The free breakfast (which included pastries, meat, cheese, cereal, eggs, bacon, coffee and juice) was excellent and the dining area was very lovely. There is not a restaurant affiliated with the hotel, but a nice restaurant is attached to it. It was a 10 minute walk from the Grand place.. The hotel staff was very friendly and very helpful! I definitely recommend this hotel for mid-20s/30s travelers.

I think the hotel itself recently became better than claimed in most bad reviews. The rooms were clean and ok, although far away from the photos on the web page and "spaceous", but i would say that a normal standard for a 3 stars hotel. The personnel was friendly, breakfast was good. The only thing i really did not like is the district. Did not feel safe with all those drunk people around. And i think that the internet in such hotel shall be for free.

Starting from the hotel staff, I would say that, with the exception of one of the receptionists, all the others were surprisingly indifferent and in some cases even rude! We were appalled when a member of the kitchen staff scolded my friend at breakfast because, to her mind, there was too much food in her plate and she said the french equivalent of: "Are you going to eat all that? Because you're not allowed to take it with you"!!!!!!! As for the location, the good thing is that it is conveniently situated near Midi train station, but the area is certainly not one of the safest in the city. The rooms were clean, but the shower and toilet were old and quite broken. Personally, I wouldn't expect to see that in a 3-star hotel that charges such high prices. I'm sure you can find something better in that price!