Although this is technically a four star hotel, I think it deserves much less. The room was nice, somewhat decent size and yes the location of the hotel was in a convenient spot nestled next to the Grand Place, but the service was awful and it wasn't super clean. The tub was way dirty. I will say that the bed was really comfy, however to order movies was 14 euros a pop and the mini bar was half-stocked with overpriced items and then they tried to charge me for missing things in the mini bar that weren't even there when I checked in. The staff couldn't speak English well and were not very accommodating. If you are going to spend money, don't spend it here. I'm sure there are nicer places. Oh and do not order food at the bar. It's awful.

Stayed at this hotel for one night. Room was well decorated, good facilities, modern shower and bathroom. A minutes walk from station and about 15 minutes walk from Grand Place. Staff very helpful with any location queries.

We had a weekend break in January and the hotel was excellent. We had a junior suite overlooking the Jardins Botanique which was spacious, warm and comfortable with a lovely view.
The breakfast service was efficient and catered for all tastes and the bar stylish and pleasant.
Staff excellent and the location really great for hopping on the metro and getting about.
We will be back!

The Crowne Plaza is quite a good hotel. The problem with the trip advisor scoring is that there's nothing between average and very good. As I can't say our experience here was very good it has to be average.

Worst things first - the Crowne Plaza isn't in the best bit of town, despite being so close to the shops. The Place Rogier onto which the hotel fronts is pretty grotty, and the metro station is currently nothing less than grim. You simply don't know who or what is lurking around the corner. Smashed bus shelters are a particular feature of the area.

The dubious surroundings are reflected in the additional security at the hotel, such as the need to swipe your room key to get into the rear entrance.

Our room was good. Nice and big, comfy bed and BBC 1 and 2 on the TV. The towels are also nice and plump. Free wifi is also appreciated. Like another commentator I'm far from sure the extractor fan worked in our bathroom (room 642 - and no we didn't mention it).

The decor in the hotel generally is good fun too. Its all based on Gustav Klimt, from curtains to carpets to wall coverings. It works.

The breakfast was good but not quite as sumptuous as some reviewers have suggested. We did have a slight contretemps on the first morning when for some reason the hotel didn't think we had booked breakfast (we had) and there was a mini Spanish Inquisition before we were allowed to eat. Best of all is the decent coffee and the freshly squeezed juices. There isn't a full english breakfast. The only eggs we saw were scrambled. Each day there was bacon and on one day there were some tasty and meaty sausages, but no mushrooms, tomatoes or fried potatoes. The hotel obviously attracts plenty of asian visitors as a breakfast staple is fried rice and noodles.

As I say, quite a good hotel, close to the centre and worth considering if you don't mind braving the surroundings.