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BEST WESTERN County House Of Brussels – reviews, photos

3.0 of 5
Square Des Heros 2-4, Brussels 1180, Belgium
Hotel amenities
BEST WESTERN County House Of Brussels
BEST WESTERN County House Of Brussels
BEST WESTERN County House Of Brussels
BEST WESTERN County House Of Brussels
BEST WESTERN County House Of Brussels
BEST WESTERN County House Of Brussels
Ranked #147 of 210 hotels in Brussels
3.0 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    0
    12
    15
    9
    5
Date Rating
Cologne, Germany
Top Contributor
55 reviews 55 reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
“Never again”
2 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

I have rarely experienced a hotel with such unfriendly, impolite staff. While my room was average (meaning absolutely OK) and the breakfast was acceptable, the staff seemed totally disinterested in their guests. I stayed with a whole group and most had a similar experience - no hellos or thank yous, they leave you waiting by the reception while exchanging private news - quite extraordinary.
What really blew my top was that I had accidentally left my personal keys in the room. I found out later, back in Germany and in the middle of the night, after still being available by phone/email the whole day in Brussels. I called them the next morning and asked if they had found my key - they had, but nobody had given it a second thought that a set of keys might actually be needed and would justify calling the guest and alerting him to the issue. I had been irritated by the lack of service mentality and manners before, but this left me totally speechless.

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ludhiana, India
Senior Contributor
26 reviews 26 reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Small.. efficient hotel.”
3 of 5 stars Reviewed 18 September 2011

Stayed on night at the hotel while waiting for a flight back home. d

Pros.
Easy to reach and efficient hotel. Check was quick. As for the wifi password as you check in. It is free and the network works well.

There is a television in the room and nothing else really

The breakfast buffet choices are limited but filling with hot and cold foods.

Cons
Rooms are small just enough to put your luggage and sleep. The bathroom is equally small but clean.

  • Stayed September 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Huddinge, Sweden
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Nice surprise!”
3 of 5 stars Reviewed 13 September 2011

Though placed a bit from the city center of it was very easy to catch the tram directly there And also the train from South Station directly to the Airbport was a great bonus - faster and cheaper than a taxi! We also enjoyed the local surroundings, the park opposite the hotel, some local restaurants, pups and coffe shops! (Warning for Sundays when most are eather closed or close early!) And a very nice recomended shopping street -
The rooms were OK, nothing fancy- no AC or mini bar! Nice bed! Coffe/tea maker outside the rooms! Breakfast OK - but of course without any vegetables at all!

Room Tip: Do ask for a room in the back the traffic from the square can be disturbing!
See more room tips
  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
1 review
“Fair price”
3 of 5 stars Reviewed 13 July 2011

The hotel is very close to tram stop "Heros" and in 20 minutes u can be at grand place.
Just pick up tram No 4, direction Gare du Nord (note that after 20:00 tram No 4 stops and u can pick up tram No 33, direction Bordet Station).
You can find some restaurants close to the hotel , but generally the area is not comperable with the area around to Grand place which is much much more alive !!
The breakfast is buffet style and it is good.

  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Roznov pod Radhostem, Czech Republic
Senior Contributor
44 reviews 44 reviews
Reviews in 30 cities Reviews in 30 cities
18 helpful votes 18 helpful votes
“A bit dissappointing”
3 of 5 stars Reviewed 13 April 2011

First impression was: oh, what staff? :-( Receptionist was not really happy to see there is another guest coming. Just some polite phrases, talking to her colleague who was trying to kill a fly with his shoe .... No interest. My room was small, couldn´t move in with my luggage. Bathroom was small as well, very basic.
Really good impression made night receptionist. Very polite, nothing was problem and even he arranged early breakfast for me.

  • Stayed April 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about BEST WESTERN County House Of Brussels

  • Best Western Brussels
  • Brussels Best Western
Address: Square Des Heros 2-4, Brussels 1180, Belgium
Price range (per night):* INR4,502 - 9,560

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BEST WESTERN County House Of Brussels
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