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Hilton Brussels City – reviews, photos

4.0 of 5
Place Rogier 20 | Sint-Joost-ten-Node, Brussels 1210, Belgium
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Hilton Brussels City
Ranked #84 of 210 hotels in Brussels
3.5 of 5 stars 573 Reviews
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573 reviews from our community

What travellers say about this hotel
  • Train station(16)
  • Grand place(14)
  • Very good(9)
  • Gare du Nord(6)
  • Shopping streets(5)
  • Reception staff(5)
  • Small room(5)
  • Min walk(5)
  • Metro stop(5)
  • Crowne Plaza(4)
Traveller rating
    106
    228
    153
    62
    24
Only show reviews for Family (23) | Couples (179) | Business (186)
Date Rating
Frankfurt, Germany
Top Contributor
57 reviews 57 reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
“Good option in Brussels, but some staff could be more thoughtful”
4 of 5 stars Reviewed 13 February 2012

Hilton Brussels City is a good option when staying in the "Capital of Europe". It is close to Gare du Nord from where the commuter train takes you to the airport in less than 15 minutes (faster and cheaper than any taxi).

In a way the Hilton treats its visitor just like Brussels does: you have to be pretty lucky to enjoy your first visit, but once you know your way around, it's a fairly nice place.

Rooms, even those that are officially the same standard, differ considerably in size, WiFi connectivity, noise level, size of the bathroom and so on. By now, I know the lay-out of the floors and refuse rooms I disliked on previous stays. My recommendation to first-timers is to not accept the room if you don’t like it. Often, they can provide you with a better option (at no extra charge). Don’t get me wrong: Most of the rooms are nice with good amenities, ironing board, mini bar, you name it.

On the mezzanine floor they have a gym and a sauna if you want to work out before you spoil yourself with Belgian cuisine. The restaurant is a big plus as food and service a far better than you’d expect from this kind of city hotel belonging to an international chain. In particular the wine selection at the bar is worth mentioning.

During most of my stays I received upgrades due to my HiltonHonors Diamond status. I do spend quite a number of nights on the road and when in Brussels I stay at the Hilton nine out of ten times. Surprisingly, they don’t seem to be keeping track of regular guests and I am always greeted with: “Is this your first time here, Sir?”

That, of course, is a minor issue but it is symptomatic of a certain negligence in their service attitude, and the reason I couldn’t recommend the hotel to fellow travelers as “excellent” but only “very good”.

Room Tip: They're all different. If you don't like your, ask to be shown another one.
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask BeenThereAlready_12 about Hilton Brussels City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yann Maurel, Guest Relations Manager at Hilton Brussels City, responded to this review
16 February 2012
Dear BeenThereAlready_12,

We appreciate the time you took writing this detailed and constructive feedback. Your comments have been shared with our team members to encourage them to continuously improve their service.
Thank you again for your review and loyalty.

We are looking forward welcoming you again in the near future.

Kind regards,
Yann Maurel
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Senior Contributor
43 reviews 43 reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
“Good location, great rate, room upgrade”
4 of 5 stars Reviewed 2 February 2012

Stayed for one night only. Cannot fault this Hilton, however, I was lucky to have received a Hilton Honours room upgrade to superior (or deluxe?!) - which provided me with a very spacious room with sofa etc. Location close to the North Station is very good, also just opposite of an underground station. Hotel staff was friendly and efficient. I've not eaten at this hotel.

  • Stayed June 2011, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask insulaner1984 about Hilton Brussels City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yann Maurel, Guest Relations Manager at Hilton Brussels City, responded to this review
6 February 2012
Dear insulaner1984,

We really appreciate the time you took to share overall positive review. Your comments have been shared with the team members, which will encourage them to continuously improve our level of service.

Once again, thank you for your constructive feedback and we are looking forward to welcoming you back to the Hilton Brussels City.

Kind regards,
Yann Maurel
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spokane, WA
Senior Contributor
22 reviews 22 reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
“Not the best Hilton I've ever stayed in.”
3 of 5 stars Reviewed 30 January 2012

Hindsight is 20/20. Having said this, I would have preferred to stay at a more localized hotel during my first visit to Brussels rather than a chain hotel like the Hilton Brussels. I have stayed at Hiltons throughout many of my travels, but this one didn't seem to live up to the Hilton reputation as I know it. The room was very spacious, clean, and comfortable, but the rest of the hotel seemed to be cold and distant. As a Hilton VIP Diamond Member, I was disappointed that this particular hotel did not have amenities nor an Executive Floor as others that I have stayed in. If we return to Belgium we will definitely stay in Bruges and take a day-trip to Brussels.

  • Stayed June 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask gs8055 about Hilton Brussels City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yann Maurel, Guest Relations Manager at Hilton Brussels City, responded to this review
6 February 2012
Dear gs8055,

We appreciate the time you took to share your constructive feedback.

I am sorry to read that we did not fully met your expectations. We will share your feedback with the management team.

We hope to welcome you back at any Hilton properties in a near future

Kind regards,
Yann Maurel
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Distinctly Average”
3 of 5 stars Reviewed 30 January 2012

Disappointing hotel. Small room, only suitable for one. Internet not included. Some staff standoffish. Tiny bathroom. Location out of the way, yet fine for metro service. Expensive for what you got. Breakfast had a good choice including sparkling wine on new years day. Rooms weren't available at check in.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask EmmaJane1983 about Hilton Brussels City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yann Maurel, Guest Relations Manager at Hilton Brussels City, responded to this review
6 February 2012
Dear EmmaJane1983,


We appreciate the time you took to share your constructive feedback.

I am sorry to read that we did not fully met your expectations. Indeed, the size and location of the room may vary from one to another. Do not hesitate to contact us or mention your preferences in your booking, and we will do our oumost to accommodate you at the best.

We hope to welcome you back at the Hilton Brussels City in a near future.

Kind regards,
Yann Maurel
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“In the thick of things”
4 of 5 stars Reviewed 28 January 2012

Stayed at this property as a frequent guest yet again recently. Looking at the reviews this seems to be a Marmite property, i.e. you either like it or hate it.

I happen to like it. As a frequent guest, I have noticed a very personal attention I receive, and that always make my stays very smooth. There have been occasions when the reception has been very busy at check-in due to group arrivals, and I have received my key and paperwork discreetly but without a wait. Try beating that after hours of travel.

Location of the hotel is not on the pretty side in Brussels, but it is very handy in terms of local travel and access to trains and airport. Save money on a taxi and spend it on a room up-grade. This would be good, as the standard rooms in this hotel are indeed very small.To me deluxe rooms are best value for money, as junior suites and suites in this hotel are not grand - even if you will notice the difference.

Location of the hotel is very handy also for shopping and central Brussels sightseeing. A big shopping street is almost on the doorstep, but you need to go up-town for the big brands (nearby the ex-Hilton Brussels).

The hotel has a good gym and well appointed sauna and steam room. All included in the room rate. Beds are good, and the sleep quality ok. Breakfast is good in terms of choice and quality. The restaurant is on the expensive side in terms of drinks, but they offer very good value weekly menus. It won't be of Michelin level, but a good way to get familiar with local cuisine. And if you're short of time, there are no great alternatives next door. So do give it a try.

As a top tier Hilton Honors guest I get free internet, but without that would find the internet access fee OTT.

Minuses? When staying in a front side room, you're likely to be exposed for some noise in the morning. Availability of electricity sockets in the room is a tad short, with three different units I tend to suffer. In some rooms the duvets and pillows could do with replacements - even if still ok. Housekeeping quality differs, sometimes items are deliver and sometimes not.

After the change of management / brand at what was known as "Hilton Brussels" prices at this property have gone up according to demand. Understandable and known as capitalism, but I am not sure if the standard rooms really justify a EUR 300 (or above) price tag. Surely the management will disagree... However, the typical weekend prices are of very good value.

Will I return? Well you should know by now. For the slow ones the answer is a definite yes. Next stay is booked already.

Room Tip: Even with a risk of a bit of noise, deluxe rooms are recommended because of the size and extras.
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask HedonistLondon about Hilton Brussels City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yann Maurel, Guest Relations Manager at Hilton Brussels City, responded to this review
2 February 2012
Dear HedonistLondon,


We really appreciate the time you took to share such a helpful and overall very positive review. Your comments have been shared with the team members, which will encourage them to continuously improve our level of service.

I have pointed out your remarks about the electrical plugs and the prices setting, and I can already confirm that all duvets and pillows are now brand new in the whole hotel.

Once again, thank you for your constructive feedback and we are looking forward to welcoming you back to the Hilton Brussels City.

Kind regards,
Yann Maurel
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Brussels City

  • Hilton International Brussels
  • Hilton Brussels
  • Brussels Hilton
Address: Place Rogier 20 | Sint-Joost-ten-Node, Brussels 1210, Belgium
Price range (per night):* INR6,336 - 19,953

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