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Citadines Brussels Sainte-Catherine – reviews, photos

3.0 of 5
51 quai au Bois a Bruler, Brussels 1000, Belgium
Hotel amenities
Citadines Brussels Sainte-Catherine
Citadines Brussels Sainte-Catherine
Citadines Brussels Sainte-Catherine
Citadines Brussels Sainte-Catherine
Citadines Brussels Sainte-Catherine
Citadines Brussels Sainte-Catherine
Ranked #85 of 210 hotels in Brussels
3.5 of 5 stars 209 Reviews
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209 reviews from our community

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Traveller rating
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Date Rating
Reykjavik, Iceland
Senior Contributor
24 reviews 24 reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Bad prior to renovation - hopefully getting better”
2 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

To be fair I'll start with the best parts:
-The Citadines hotel has a great location and for that reason alone I might even consider staying there again.
-My room was nicely located with a corner window on the 3rd floor, with a lovely view over the square. This, however, was the only good thing about my room (and ment it was quite noisy)
-Also, the staff was friendly, particularly the lovely people at the breakfast buffet.
-The hotel was undergoing renovation while I stayed there so, assuming that they renovate the whole thing, it will be (or maybe is already) much better.

No for the bad parts:
-The immediate disappointment when I first entered my room. It was soggy, there were stains on the walls and the carpets, there were bugs on the walls, it was stuffy (30°C outside and no air-con).
-The bed wasn't a bed, it was a sleeping couch. Sure, the sheets were clean, but the blanket on top was not very nice, and it was noisy.
-It was really stuffy, with almost 30°C outside and no air-condition inside.
-Room service was not too great. I killed a bug on the first night, and thus left a blood-stain on the wall which wasn't cleaned the entire week I was there. The bed wasn't always made either.
-The door-frame was loose so I had trouble locking the door. You could very easily push it open.

When I was there, in September 2011, the suites on the top floors were being renovated. I hope they do the same with every room because if they do, this will be a hotel safe recommending.

Room Tip: The rooms on the same side as the lobby have a lovely view over the square. However, they are noisy...
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  • Stayed September 2011, travelled on business
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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St louis
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Newly renovated rooms, good location, great staff”
4 of 5 stars Reviewed 20 January 2012

These rooms are great if traveling with a family. We got a suite so there was a separate living and separate bedroom for the kid to sleep while the parents unwind, with a kitchen for kid food and parental beverages (see the Carrefour located around the corner). The trip started off horrible with the noisy renovations, but management went out of their way to take care of us after the fact. If it wasn't for the noise, I would give it 5 stars. When the renovation is done, it will be a perfect hotel. Note that we had a newly renovated room, so I can't speak for the condition of the old rooms.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bend, Oregon
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Horrific Hotel Experience-Pleasant Staff”
1 of 5 stars Reviewed 12 January 2012

I found this hotel in Rick Steves' Amsterdam Bruges/Brussels Book and made our reservation on May 14th for a stay in late Sept. I chose it specifically because of the Parking Garage available for our rental car, and the 3 triangle Rating by RS.

Upon arrival, we drove in circles for several hours around the general vacinity of the Hotel, yet never were able to drive up to it. Several Barricades for construction compelled me to park the car, then walk several blocks to discover that the ENTIRE street in front of the Citadines St. Catherines Hotel was torn up and there was NO ACCESS to the parking garage. Although I found the Concierge to be pleasant, I let him know it would have been nice to have been informed of this major inconvenience since they knew of it ahead of time and chose not to inform me. As there was no place to park my car as advertised, I had to immediately return our rental car and skip our reservations for a pre-scheduled tour of a manufacturing facility.

We found the room to be tiny, with a stale, musty, odor, and an old filthy, stain ridden carpet, complete with a Bed that was a LoveSeat sized Old hide-a-bed couch, a wafer thin mattress covering the metal bar jamming in your back and all. The only remotely redeeming qualties of our visit were:
-Location for ease of walking access to the Subway System & Grand Place,
-The nice coffee shop 2-3 blocks to the South, a few doors down from the Fish Markets
-The Beautiful fountain with statue of 'St. Michael slaying Lucifer' to the North
-The pleasant staff,
-The Colorful Clouds at Sunrise out our room window, noting we could wake and leave this place, not to ever return again. The price for the room was a poor value compared to what you get in the U.S.A or anywhere else we stayed in Europe for the same price. Of our 17 night stay in Europe, this was our most memorable place to stay for all the wrong reasons.

Room Tip: A tip to choose a good room would be to find one at a different hotel.
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  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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“Good location. Basic hotel but friendly staff.”
3 of 5 stars Reviewed 12 January 2012

Booked this hotel with friends at the last minute. Quite ok but not the best. Conveniently located. Rooms are like little apartments ideal if you're on a budget.

  • Stayed April 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Winnipeg, Canada
Top Contributor
110 reviews 110 reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
“Location,location, location!”
5 of 5 stars Reviewed 16 December 2011

The aparthotels were not only close to a metro stop, but within walking distance to the main attractions of the city. The aparthotels situated in the Ste. Catherines area are right in the restaurant area (which is a little pricey) offering numerous dining options for that special night out! There are also, grocery stores, bakeries, cheese shops, take out, supposedly the best rib restaurant in Brussels, and one of my favorites - the Nord Zee - a little stand up restaurant (outdoors) where you can samples delicious daily specials and tried and true favorites for a reasonable price.
Back to the hotel - It was clean, comfortable and offered a mini-suite with fridge, stove, microwave, mini-dishwasher, etc., everything you might need if you wanted to prepare some food on your own or eat snacks, etc. in the room.
The hotel staff was friendly and courteous. A free internet service was provided for hotel guests. All in all, a great stay for a reasonable price.

Room Tip: Right beside the Christmas markets, so if you like watching the activity, ask for a room with a view...
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Citadines Brussels Sainte-Catherine

51 quai au Bois a Bruler, Brussels 1000, Belgium
Price range (per night):* INR4,724 - 13,895

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