This hotel (Ruve Lavoisier) is terrible. Staff do their best but clearly management is either absent or really does NOT care. On arriving we had been booked in on separate floors, despite having booked and paid at one and the same time. Were re-located into two smoking rooms on otherwise non-smoking floor. Stench of cigarettes overwhelming everywhere. Throughout the night a group of Italian teenagers smoked in the corridor and made dreadful noise. Complains were dealt with by night porter but to no avail. Lost night sleep. Complained following morning. Manager called by receptionist. Truly could not care less when he arrived. No clean tables, everywhere strewn with used dishes and half-eaten food. No food left. The Italian group continued to ruin another night with their infernal noise and endless smoking but nothing was done. We stayed as we had paid in advance. Have written emails complaining but no response so far. AVOID!
- Best Western Wavre
