When I first arrived at the hotel I noticed an unpleasant smell in reception

They tried to charge me for internet which was specified as free on booking.com

TV did not work internet did not work

On my last night there was a disco in progress with incredibly loud music which I could hear loudly in my room - when I called reception to complain there was no answer.

Please dont stay there

Stay well away from this place, it’s a complete dump, after the first night I awoke to find myself covered it bites from “Bed Bugs” disgusting!!! When I raised the issue with the manager he was so arrogant about the whole thing .. his reaction was “this sort of thing just happens” and expected me to pay the bill... Don’t go anywhere near this place.

This place is a dive - stay well away.

The rooms are like little plastic boxes, the hallways were filthy and I didn't feel safe.

I was not a guest at this hotel but I attended a workshop hosted here and most of the other students stayed in this Best Western. One evening I came in to meet my friends. I opened the front door and the heavy metal pinion from the door closer above fell right off, grazing my face as it dropped. I gave the part to the receptionist who was reading a magazine behind the front desk. She was completely unconcerned and offered no apology whatsoever. My recommendation is to go to the Novotel hotel about a kilometer southwest. The rooms are almost triple the size of those at the Best Western, the facility is better maintained with more amenities, and the staff is pleasant and helpful.