Stay well away from this place, it’s a complete dump, after the first night I awoke to find myself covered it bites from “Bed Bugs” disgusting!!! When I raised the issue with the manager he was so arrogant about the whole thing .. his reaction was “this sort of thing just happens” and expected me to pay the bill... Don’t go anywhere near this place.

This place is a dive - stay well away.

The rooms are like little plastic boxes, the hallways were filthy and I didn't feel safe.

I was not a guest at this hotel but I attended a workshop hosted here and most of the other students stayed in this Best Western. One evening I came in to meet my friends. I opened the front door and the heavy metal pinion from the door closer above fell right off, grazing my face as it dropped. I gave the part to the receptionist who was reading a magazine behind the front desk. She was completely unconcerned and offered no apology whatsoever. My recommendation is to go to the Novotel hotel about a kilometer southwest. The rooms are almost triple the size of those at the Best Western, the facility is better maintained with more amenities, and the staff is pleasant and helpful.

Stayed here for two nights mainly due to the fact it was central to the town centre, about a ten minute walk. I believe there is also a childrens them park not so far away and it is a reasonably short drive to Waterloo, about fifteen to twenty minutes. Staff were efficient, not overly friendly or helpful. There were one or two coach parties on both nights I stayed which was ok until come breakfast time. Food quickly disappeared from the buffet and was not replenished so if you didn't get in first to grab say a bread roll then you missed out, very strange. The room I stayed in was comfortable enough if a little on the pokey side and the rooms must have very thin walls. The reason I mention this is that the person staying in the next room telephoned me around 11pm (I was watching the news) and asked me to turn the volume down. I have never experienced anything like that in all my years of travel. Overall I would not recommend this place nor would I stay here agaain.