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Ambassador Suites Antwerp – reviews, photos

2.0 of 5
Belgielei 6 - 10, Antwerp 2018, Belgium
Hotel amenities
Ambassador Suites Antwerp
3.0 of 5 stars 42 Reviews
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42 reviews from our community

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Date Rating
Melbourne, Australia
1 review
“BE WARNED !!!!”
1 of 5 stars Reviewed 17 October 2011

BE WARNED, of the ambassador suites hotel in Antwerpen, Belgium.
I recently booked a room via the booking.com web page at this hotel, the booking site send me a confirmation, I got onto a train in Budapest and head to Antwerpen, I arrived at around 9pm that night at the hotel to find their reception closed, so I could not get into the booked room, I phone an after hours number and was told that the hotel cancelled my booking due to some problem authorising my credit card, so I had to find another hotel at that hour of the night, which I did.
I later noted that this hotel still took the payment from my credit card, even though I did not stay there due to them cancelling the booking, and reception closed, and no arrangements made with me.
When I contacted them to inform them that I do not accept this payment, they told me that I made a booking and they took payment against my credit card as "no-show" penalty fee, they toook the total original amount for the entire booking, and refuse to refund me. I also read other review now on the booking.com web about this hotel, and have others with similar problems, so please be warned not to deal with this hotel, since the are crooks, and will take your money without providing any service!!!, there are many other nice hotels closer to the train station, so, avoid ambassador suites at all cost!!!

Room Tip: never never book this hotel, unless you want to waist and lose your money !!!
See more room tips
  • Stayed September 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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noura khenfi, Guest Relations Manager at Ambassador Suites Antwerp, responded to this review
14 November 2011
We are sorry to hear this,

Do you still have your reservation number, so that we can investigate what did go wrong during your reservation?

Kind regards,
Be-Housing team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malahide, Ireland
Senior Contributor
44 reviews 44 reviews
Reviews in 38 cities Reviews in 38 cities
19 helpful votes 19 helpful votes
“Good location and quality studio flat”
4 of 5 stars Reviewed 19 February 2011

Stayed in this self-service studio flat in Ambassador Suites on a work trip to Belgium and Holland in January 2011. Felt it was good combination of having own space and self-service needs on a stay in Antwerp.
Location is handy, only a walk from Antwerp main railway station. I had paid for the internet beforehand for the two nights and had the key card and information waiting for me (had to phone the number since no-one had informed me in the e-mail where to get the key from. It was Sunday and the reception was closed).
Studio flat was clean and spacious, had two beds, sofa, tables and a kitchenette with microwave oven, kettle, fridge, plates, glasses... as well as coffee and tea bags.
Internet worked well and the heating of the flat could be adjusted. Toilet and bathroom were separate.
Because of the kitchenette, I ended up buying things to the fridge, so saved some money from restaurant bills.
I hardly saw any people staying in other flats and felt it was very peaceful, although some noise came from the street.
Overall, I was happy with the quality of the flat and would be very happy to stay in these flats again.

  • Stayed January 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Jihlava, Czech Republic
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Reported bed bugs, very unprofessional personell, not working internet connectivity...”
1 of 5 stars Reviewed 29 January 2011

Summary
* only good thing - parking in the building (and maybe location);
* room (what i had) - because of the cleanliness and equipment a bit below average;
* personnel attitude and internet connectivity - terrible;
* they apparently have bed bugs there;
* pay in advance, in case of sooner leave - no refund (wtf...)

At Ambassador apartments, I spend one month in 2010 Q4. Briefly to summarize my experience. Only really good thing in my opinion is the parking (available just in the house, and even reasonably priced comparing to the local prices there).

The apartment was quite big (more big then i would need), however the equipment nothing special (incl. the equipment in the kitchen, which i expected to be better), carpet in the living room old and dirty, and also the weekly cleaning service didn't do definitely an excellent job...

The service by the personel simply terrible. I met there only one guy, his behavior wasn't far customer-oriented but rather unprofessional and arrogant. There not even able of translating some check-in form to English and forcing foreigners to sign the dutch version. One has to pay all the stay in advance, and in case of sooner check out, simply no refund.

Internet connection - unstable, weak signal (at least in my room), and even when the signal wa
s and the connection to the wifi router was ok, DNS was unresponsive so no connection in the e
nd. When I complained to the personel about the signal strength and quality, i was told by the guy something in the kind of "well.. and what shall i do about it". But charging me extra money for this connection every day, that was fine with him. Other thing e.g.the shower didn't
work, they know about it, but no one cares to repair.

And one more important thing - they are reported to have bed bugs. When i ask the personel, he
said - don't worry, they're not on your floor. Which indirectly means - yes, we have them... Watch this out, i don't think anyone would like to import bed bugs back home in the luggage...

I paid something more about 70 Euro a day. For such a service? Ridiculous. I stayed for the whole month just because their fu*king no-refund policy. After one month, I moved to Premier Apartments (http://www.premierapartmentsantwerp.com) - similar location, moreless the same price, but compl
etely different service and attitude of the personnel.

  • Stayed September 2010, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“BED BUGS”
1 of 5 stars Reviewed 28 January 2011

this is the worst place I ever stayed and I usually do not write any comments on any sites.
Staying at this place changed this, people be ware.
Rooms are dirty, there is no service, yes it's cheap but sleeping with bed bugs and waking up the next morning with a complete irritating skin for days !! Then later found out that these bugs got into my clothes and I took them home. It cost me a fortune to have my place cleaned, luckily my children were spared.

  • Stayed January 2011, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Tularu about Ambassador Suites Antwerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Senior Contributor
34 reviews 34 reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
“Serviced Apartment not a Hotel - No Service Available”
3 of 5 stars Reviewed 3 January 2011

This was an apartment/flat rather than a hotel. You are only able to check in between the hours of 4-8pm. No one is there at other times. On weekends there are no staff – you need to check yourself in. They leave the key out for you.
Apartment (217) has a large bathroom, separate toilet, lounge/dining/bedroom all combined and a small kitchen.
Place is clean and tidy. Has good heating, not so good lighting.
Flat appears to be in an orthodox Jewish area. There are not really any shops/restaurants etc nearby.
Tram runs outside and train approximately 1 block away. Easy 5 minute drive to the city.
Beds are 2 singles. Neutral colours, lamps and paintings.
Kitchen has all equipment for cooking – stove etc.
Shower allows lots of water on floor.
Pillows plus bedding is minimal.
Would be a good place to stay if coming for a long period and you wanted to have a full flat to stay in. Not a good place to stay if you want any service.
Parking available underground – access card given to you so you can access it. €10 a night. Car park is very narrow though.
Alright but if you are wanting a hotel or service, stay somewhere else.

  • Stayed March 2010, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Ambassador Suites Antwerp

  • Ambassador Hotel Antwerp
Address: Belgielei 6 - 10, Antwerp 2018, Belgium
Price range (per night):* INR3,790 - 8,527

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