BE WARNED, of the ambassador suites hotel in Antwerpen, Belgium.
I recently booked a room via the booking.com web page at this hotel, the booking site send me a confirmation, I got onto a train in Budapest and head to Antwerpen, I arrived at around 9pm that night at the hotel to find their reception closed, so I could not get into the booked room, I phone an after hours number and was told that the hotel cancelled my booking due to some problem authorising my credit card, so I had to find another hotel at that hour of the night, which I did.
I later noted that this hotel still took the payment from my credit card, even though I did not stay there due to them cancelling the booking, and reception closed, and no arrangements made with me.
When I contacted them to inform them that I do not accept this payment, they told me that I made a booking and they took payment against my credit card as "no-show" penalty fee, they toook the total original amount for the entire booking, and refuse to refund me. I also read other review now on the booking.com web about this hotel, and have others with similar problems, so please be warned not to deal with this hotel, since the are crooks, and will take your money without providing any service!!!, there are many other nice hotels closer to the train station, so, avoid ambassador suites at all cost!!!
- Ambassador Hotel Antwerp
