This is the worst experience I've ever had with a hotel service. The room is very stinky, obviously poeple have used the room as a smoking room. While I have specified that I wanted a non smoking room, care has not been taken to make sure this was the case. The room is dirty, spider web son the walls, black marks around the ventillation (by the way ventilation system did not work at all), the window is very filthy, the curtains are really dirty and disgusting. The fridge has huge ice on the deepfreezer door and dirty. No hanger in the bathroom and black mold in between the tiles in the bathrooms. Even though I have paid to stay for 2 nights, I have left the hotel after the first night. The hotel is very noisy, there is a cafe/bar nearby playing loud music and the stairs doors of the building make incredible noise. The walls seemed made of carton because you can hear every single noise from outsite the room. YOU CAN'T SLEEP AT ALL !! Really dissapointing and will not recommend this hotel to nobody. They have "3 stars" attached on the wall - this hotel does not even deserve ANY STAR - this hotel does not even deserve to be a "Best Western" chain of hotel. If you came late after 22.30 - nobody will be on waiting, you have to call and wait for more than 30 minutes!! outside the building, until the person waiting on call arrives at the hotel. This is an impossible service from a 3-star hotel.

thank god we only stayed there for one night. it's not the area were the hotel is located, at least you can park anywhere around the hotel for free, it's just the hotel itself. our room was on the 4th floor, next to the elevator. this wasn't the worst thing, but the room was just dirty, unclean, disgusting... stains everywhere, on the carpet, even on the walls. thankfully i didn't have to take a shower. there were hairs on the bed, the blanket had holes.

we also had to take the breakfast there. well they offer you the cheapest food you can imagine. when we arrived at around 9 a.m. no one had cleaned the tables other people had already left. the reason: the poor girl from the reception had to take care of the reception AND the breakfast buffet.

we didn't have the time to research better for hotels in antwerp and next time we will definately do so!
would never return to this hotel.

I stayed here on whilst on business for 3 nights. The hotel is about a 20 minute walk from the City Centre.There is a choice of bars and restaurants withineasy walking distance.

The corridor on the second floor was very shabby, with stained carpets and damage to the walls which had been roughly patched up. There is not any air conditioning and the rooms become very hot and uncomfortable at night when the weather is good.

The internet was out of action as was the pay per view during my stay very inconvenient when on business. The room itself was clean, with a comfortable bed and it was reasonably spacious. There was a shortage of electrical sockets and I had to unplug my laptop to boil the kettle etc.

However for the price of 61 Euros with breakfast, the hotel was a bargain.

...the sleek "Philippe Starck" rooms are only on the top floor, and these are tiny despite having nice terraces. Their full-wall sliding glass doors do face east, though, which means that they heat up early and stay that way all day. This might not be a problem during dark and drizzly Flemish winters, but during a summer heatwave it got pretty awful in there. And while the light on a switch marked "Air-con" glowed optimistically, the staff assured me that the building does not actually have any. And somehow the mini-fridge managed to be hotter than the rest of the room, so cold drinks were out of the question. The glass-walled bathrooms meant there was no cool-tiled respite in there either (and the consequent lack of privacy means these double rooms are only for those REALLY in love...). While the cheap attempt at Starck decor was more amusing than impressive, the top floor rooms were very crisp and clean where it counted (except for the moldy shower curtain), while apparently the lower floor rooms are un-renovated, un-terraced and generally unpleasant. Breakfast was spare but decent. What staff there was were nice after an initial chill (the only cool thing about the place), and were polite and helpful arranging transportation (necessary because the hotel is in the middle of nowhere, without even an ATM nearby) and looking for solutions to my constant whining :-). Apparently the property is for sale, so there won't be investment in correcting any problems until the new owners take over. But with a nightly rate less around the price of a dinner out, how much can you really expect?