We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Back to BEST WESTERN Hotel Docklands

BEST WESTERN Hotel Docklands – reviews, photos

3.0 of 5
Kempischdok Westkaai 84-90, Antwerp 2000, Belgium
Hotel amenities
BEST WESTERN Hotel Docklands
Ranked #37 of 82 hotels in Antwerp
3.5 of 5 stars 36 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

36 reviews from our community

    Trip type
Traveller rating
    4
    11
    5
    8
    8
Date Rating
Bruxelles
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“A bitterly regretted choice of hotel”
2 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

I stayed only one night with my partner, choosing the hotel because of the combination of free parking, breakfast and the fact that it belongs to a "prominent" chain. However, the rate paid (111 Euro dbl toom, taxes incl) was not at all worth it. The hotel is not dirty as I had read in previous comments, but not spotless either. The rooms are rather small, the door to the corridor does not isolate from any noise (our room right next to the coffee machine I can tell you how many visitors had hot drinks that night). The unseen feature is the half-glass wall around the loo - yes, the loo, not the shower. In case you are a new couple seeking any romance, forget about it!
However, the worst is yet to come. I had to beg for breakfast. The night before I had asked for lunch boxes, as we had to leave at 06:30. The young lady at the Reception started explaining that she had just arrived, she had to prepare the general breakfast first, it was not her fault the boxes are not ready from the night before, never apologised, never smiled and to my comment of that being the worst service ever seen she replied simply "ok". Now, I know that one is not to expect much in terms of customer care in Belgium, but such arrogance is unpardonable. Apparently this hotel is a franchise of Best Western, operated with the minimum staff possible, which of course effects quality. For whatt I got I should not have paid more than 60 Euro. I paid almost the double. Tottaly busted. Do not make my mistake.

Room Tip: You'd better avoid the whole esptablishment
See more room tips
  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask BruxellesAnnie about BEST WESTERN Hotel Docklands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
“Good hotel!”
4 of 5 stars Reviewed 11 December 2011

Nice room,a bit small but with big roofterrace, Nice furniture, Good bed,Good shower Good price. Breakfast oké, instant scrambeld eggs yakkie bah

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Wijnstaete for Antwerp
Ask Wijnstaete about BEST WESTERN Hotel Docklands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Good Value for the money”
4 of 5 stars Reviewed 15 November 2011

My partner and I had to attend an important meeting in Antwerp and we agreed on Best Western, as usual. Our stay was pleasant, the hotel was spotless, freshly renovated, we had fax in our rooms, which we found very handy. This hotel is conveniently located near Antwerp Market Square, where all restaurants and shops are. Reasonably priced, I totally recommend this hotel.

  • Stayed May 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Craig D about BEST WESTERN Hotel Docklands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, United Kingdom
Top Contributor
64 reviews 64 reviews
Reviews in 29 cities Reviews in 29 cities
132 helpful votes 132 helpful votes
“Much better than expected”
5 of 5 stars Reviewed 6 October 2011
1
person found this review helpful

It was with some trepidation that I booked a room in this hotel, having seen the far from complimentary reviews from many previous visitors, on this site and elsewhere. On arrival, the neighbourhood did not appear particularly inviting, but the hotel itself is clean and well appointed. I had booked a single room via a website (price 76€), this being the only room in town to be had that weekend for less than 100€ (apart from the Tulip, or Capanile as was, beyond Berchem Station and known to me from previous visits as not very comfortable). Many of the smaller hotels in central Antwerp are frankly ghastly (noisy, cramped, dirty ..) But the Best Western Docklands was far better than expected. The room and bathroom looked newly kitted out, the coffee machine on the landing worked at least to the point of producing hot water for a variety of beverages, the bed was comfortable and breakfast was good. There was free wi-fi in the room and an under-utilised computer in the bar. A wide-screen TV offered some 25 channels, few of them in English (Blomberg and Eurosport). Pity no BBC, while ARD, RTE, RAI1 etc were available for the benefit of our Europhone cousins.
The only slight niggles I had were (a) no fridge or mini-bar; (b) one of my two windows did not shut well, which would not have been a problem, had there not been a meeting of the Antwerp Insomniacs Society right outside at 1.30 in the morning, members of which fraternity appeared to have committed themselves to forego normal speech in favour of shouting, inevitably becoming increasingly hoarse as they did so.
The area appears safe enough; many streets are cobbled (leave the stilettos at home), but there are lots of cosy bars & eating places in the vicinity and it is only 10 minutes to the fantastic new museum (MAS) by the river.

Room Tip: There are three categories: top floor with terrace (109 €), upper floor with balcony (99 €) or norma...
See more room tips
  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Makaris about BEST WESTERN Hotel Docklands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uithoorn, The Netherlands
Top Contributor
73 reviews 73 reviews
Reviews in 46 cities Reviews in 46 cities
36 helpful votes 36 helpful votes
“Comfortable hotel in good location”
4 of 5 stars Reviewed 23 August 2011
2
people found this review helpful

I stayed one night at the Docklands hotel in Antwerp because I could not get a reservation in the hotel I usually stay in when in Antwerp. I will definitely come back here. The hotel is fairly new in a district in Antwerp which is completely being renewed and rebuild. There are bars and (good) restaurants quite close to the hotel, free parking is available around the hotel. The rooms are nicely furnished, comfortable beds. Bathroom is a bit small, no bath, but I don't use a bath anyway, a shower is good enough for me. There is free Wifi in the room, with a good strong signal. About 15 minutes walk brings you to the center of Antwerp, the city hall and all the restaurants and bars. But, as mentioned above, less than 5 minutes walk brings you to some excellent restaurants.
The breakfast in the hotel is good, staff is helpful and friendly.
The hotel is easily reached from the Antwerp 'Ring', about 5 minutes by car.

  • Stayed August 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by Flatulus for Antwerp
Ask Flatulus about BEST WESTERN Hotel Docklands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed BEST WESTERN Hotel Docklands also viewed

Park Inn by Radisson Antwerpen
4 of 5 stars 135 Reviews
Antwerp, Antwerp Province
Show Prices ABS:HotelCheckRates-d206681?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Astoria Hotel Antwerp
4 of 5 stars 202 Reviews
Antwerp, Antwerp Province
Show Prices ABS:HotelCheckRates-d228122?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel Matelote
4.5 of 5 stars 76 Reviews
Antwerp, Antwerp Province
Show Prices ABS:HotelCheckRates-d639962?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 82 hotels in Antwerp, ranked by popularity »

Been to BEST WESTERN Hotel Docklands? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about BEST WESTERN Hotel Docklands

Kempischdok Westkaai 84-90, Antwerp 2000, Belgium
Price range (per night):* INR6,075 - 8,471

Owners: What's your side of the story?

If you own or manage BEST WESTERN Hotel Docklands, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
BEST WESTERN Hotel Docklands
Show the lowest price for this hotel (from our partners)
Show Prices